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Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville
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Ron Romano

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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5.0
281 Reviews
5.0

281 Reviews

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281 Reviews of Ron Romano

June 06, 2024

Dealership Rating
Employee Rating

Xavier is the best, I always seek him out when looking for a new vehicle. More

by Dylan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez, Nick Cox, Xavier Perez , Tony

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Jun 06, 2024

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Dylan, on your vehicle from Five Star Ford Lewisville. It means a lot to us that you took the time to share your feedback, and we're happy to know Xavier was so helpful. We welcome the chance to share our Ford knowledge. Don't hesitate to give us a call at 972-221-2900. Thank you, Andrea Ballard, General Manager

May 05, 2024

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Employee Rating

Ron is the reason I bring my car to Sam Packs of Lewisville. Outstanding Customer Service. More

by Karen Snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Karen, for recognizing Ron and the Five Star Ford Lewisville service center. We want you knowledgeable about your Ford. Call 972-221-2900 any time you need our vehicle advice. Safe travels! Best regards, Andrea Ballard, General Manager

May 04, 2024

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Employee Rating

Sam Pack’s Five Star Ford Lewisville is real inviting. I stay about an away away from this location, but with the workers they got here, makes my commute worth it. More

by Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Burke, Matthew Jackson

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May 05, 2024

Sam Pack's Five Star Ford Lewisville responded

Hunter, Thank you for driving the extra miles to get to Five Star Ford Lewisville. Your recognition of both our sales and service team is appreciated. Reach out to 972-221-2900 when we can be of service. Best regards, Andrea Ballard, General Manager

May 03, 2024

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Employee Rating

Great service like I have always experienced. Ron has taken over where Paul has left off. More

by dwayn.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Dwayn, for choosing Five Star Ford Lewisville. We are happy to hear you found Ron helpful during your visit. Don't hesitate to call him and our techs at 972-221-2900 when you have vehicle questions. We continue to here for you. Take care, Andrea Ballard, General Manager

May 03, 2024

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Employee Rating

Always have had fabulous customer service when bringing any of our cars in. Ron always takes good care of us. Great service ! More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2024

Sam Pack's Five Star Ford Lewisville responded

Julie, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for your endorsement. Your loyalty is greatly appreciated and we welcome all of your automotive questions at 972-221-2900. Thanks again for making our dealership your top choice. Best regards, Andrea Ballard, General Manager

May 02, 2024

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Employee Rating

Ron Romano looked after my needs of my first oil change and tire rotation on my new 2023 Ford Edge. He greeted me when I arrived and reviewed everything with me upon completion. More

by Greenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2024

Sam Pack's Five Star Ford Lewisville responded

Greenie, Thank you for allowing the Five Star Ford Lewisville service team to care for your Edge. Ron and our techs are available at 972-221-2900 any time you need vehicle advice. We want you to fully enjoy your Ford. Take care, Andrea Ballard, General Manager

April 25, 2024

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Employee Rating

Ron Romano is always the best to keep my vehicle in good shape thanks thanks 5* Ford of Lewisville Carlos Sique More

by Csrlosique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2024

Sam Pack's Five Star Ford Lewisville responded

Carlos, Thank you so much for recognizing Ron and the Five Star Ford Lewisville service center. Customer satisfaction and efficient services are the goals. We are here to share our Ford knowledge, so don't hesitate to call 972-221-2900 when you need advice. Safe travels, Andrea Ballard, General Manager

April 23, 2024

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Employee Rating

Completed service rapidly and did what they said they would do. Hopefully fixed a lingering issue once and for all. More

by kstern01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, ksterno1, for recognizing Ron and the Five Star Ford Lewisville techs for their efforts to repair your Ford. If you have additional concerns, please call 972-221-2900. We are focused on 100% customer satisfaction. Sincerely, Andrea Ballard, General Manager

April 14, 2024

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Employee Rating

The only dealership that I use, especially the service department I never feel like I have been taken at 5 Star Lewisville More

by Gundog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 15, 2024

Sam Pack's Five Star Ford Lewisville responded

Gundog, We are so grateful to have your trust and business at Five Star Ford Lewisville. Ron is a very knowledgeable advisor and between visits don't hesitate to call 972-221-2900 with vehicle concerns. We are here to share our advice and help you enjoy your Ford. Thank you for sharing! Best regards, Andrea Ballard, General Manager

April 10, 2024

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Employee Rating

They are always working to get the best solution and get you out the door as quickly as possible. More

by iguanas_puckish_0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Nixon, Catherine Estades, Julie Tucker, James Ingalls Sr , Susana Mosqueda, Susana Perez, Shane Rogers, Paul Schroeder, Paul Sears

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Apr 11, 2024

Sam Pack's Five Star Ford Lewisville responded

Iguanas_puckish_0z, We truly appreciate your business at Five Star Ford Lewisville and for rating your experience. When you have future vehicle care needs, we hope we are your first call to 972-221-2900. We are here to offer our advice and expertise. Sincerely, Andrea Ballard, General Manager

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