Ron Monaco

Ron and his team at Gurnee Volkswagen did a phenomenal job with assisting me drive away in a beautiful 2020 Surban. I'm a big fan of Ron especially. He really showed that he cared then and even weeks job with assisting me drive away in a beautiful 2020 Surban. I'm a big fan of Ron especially. He really showed that he cared then and even weeks after the purchase. Thanks again and you have a customer for life! John More

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The entire process was smooth. I got the car of my dreams and Ron my salesperson was fantastic. I got the car of my dreams and Ron my salesperson was fantastic. More

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The service was good. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. More

by Selene Cortes Verified Customer Verified Customer

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The dealer sold me a truck not safe for on road driving. Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the t Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the truck is going to leave the pavement over bumps. This would have been found on the test drive if Ron Monaco the salesman didn't make me get off the freeway after one mile. To top this terrible experience off, after I told Rocco the sales manager that I wasn't interested in any additional services for the truck, only the amount we agreed upon for the truck, tax, title, registration and documentation fees, the finance agent slipped in a $4K warranty and $2,515 "Smart Diver" service in the paperwork where I missed it. I told him I wasn't interested in a warranty and he said it's "included in the purchase at no additional cost" so I left it alone. The "Smart Driver" service was never even mentioned, literally have no idea what it is, but was charged for it. I have filed a formal complaint with the Better Business Bureau, buyer beware! More

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Tyler, sale person was very helpful. David the financial guy was also helpful too. I would recommended buy a car from here. David the financial guy was also helpful too. I would recommended buy a car from here. More

by THAODLE81 Verified Customer Verified Customer

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Love how everyone work here ! They did everything what they can to get me in my new car! Thanks to Sandi thank to everyone They did everything what they can to get me in my new car! Thanks to Sandi thank to everyone More

by ALEKSANDRA.CHADIEV Verified Customer Verified Customer

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My car buying experience was easy and hassle free, I am pleased with my purchase pleased with my purchase More

by CLEVELAND_PAULA Verified Customer Verified Customer

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The people are nice. The service needs work.we had to go back several times to have the same problem fixed. The service needs work.we had to go back several times to have the same problem fixed. More

by TINA443221 Verified Customer Verified Customer

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They lost one of my keys, they promise to send next day never received no key.I call every day they want answer my calls. Not a place to buy a car, very very unhappy with the deal. never received no key.I call every day they want answer my calls. Not a place to buy a car, very very unhappy with the deal. More

by CDOGG8643 Verified Customer Verified Customer

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Ron worked with us beyond closing time to get us our dream truck! We did not feel pressured in any way and got a great deal! dream truck! We did not feel pressured in any way and got a great deal! More

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