Ron Farmer

I loved purchasing my new Cadillac Optic from Crestview Cadillac and have had a great service appointment there as well. Cadillac and have had a great service appointment there as well. More

by shawn.wolbert Verified Customer Verified Customer

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I went to Crestview Cadillac for an oil change on my 2022 XT5, mainly because this is where I purchased the vehicle and I was impressed at that time by the personnel with which I dealt. It was extremely eas XT5, mainly because this is where I purchased the vehicle and I was impressed at that time by the personnel with which I dealt. It was extremely easy to book an appointment online for this service and the service personnel were extremely kind and helpful. The service was performed quickly and efficiently! More

by CAMOORE49 Verified Customer Verified Customer

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Service was excellent. Staff was friendly and professional with clear and defined updates regarding my vehicle. Staff was friendly and professional with clear and defined updates regarding my vehicle. More

by sales@crestviewcadillac.com Verified Customer Verified Customer

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Quality of service is NOT as expected. Service advisor did not provide the discount as stated in the coupon (only gave 0.01 off, so I paid about $10 more than I should). Also, I am not sur Service advisor did not provide the discount as stated in the coupon (only gave 0.01 off, so I paid about $10 more than I should). Also, I am not sure if the service tech actually did the tire rotation I paid for (my right rear tire had a nail in it and that tire is still at right rear position when service was done). More

by fmgu Verified Customer Verified Customer

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On Monday, I brought my vehicle in for an instrument panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arriv panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arrive the next day. We scheduled service for Wednesday morning with a loaner provided. On Tuesday, I called to confirm readiness and was surprised to learn the vehicle had not been serviced, despite the part being available. Ron assured me work would begin Wednesday morning and the car would be ready by 3 p.m., though I had to specifically request a follow-up call. When I retrieved the vehicle late Wednesday, I discovered greasy handprints across the inside of the windshield, creating a visibility hazard. This experience reflected poor communication, lack of follow-through, and unsatisfactory care of my vehicle. More

by antoinette.dejanasz Verified Customer Verified Customer

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Great attention from the team. They are Always friendly and with a very high customer service spirit. They are Always friendly and with a very high customer service spirit. More

by Carlos Verified Customer Verified Customer

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Oil change was quick & efficient. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes. More

by JB03bps Verified Customer Verified Customer

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Always professional, friendly, & prompt. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership. More

by darlao Verified Customer Verified Customer

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Great service. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place. More

by zzzbarnes Verified Customer Verified Customer

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The three USBc outlets on the center console didn’t work. We discovered it the day after we picked up our new car. It took 1 1/2 weeks for them to figure out what was wrong and only resolved the issue after We discovered it the day after we picked up our new car. It took 1 1/2 weeks for them to figure out what was wrong and only resolved the issue after working with engineers at GM engineering. We leased a 2025 Lyriq Luxury 3 and they gave us a sport 1 for a loaner. Not an equal car and being in demo mode, the settings went back to default with each key cycle. The staff is very nice. Brie at the loaner counter is awesome. They have a texting system for communication but only reply about 25% of the time. More

by SLCORKER Verified Customer Verified Customer

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