Ron Austin

Excellent service, fast turnaround, friendly staff—my car runs like new! Highly recommend this dealership! runs like new! Highly recommend this dealership! More

by osvaldo.espitia66 Verified Customer Verified Customer

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Great professional customer service. Efficient job. Friendly Staff. Very clean waiting room and coffee machine. Efficient job. Friendly Staff. Very clean waiting room and coffee machine. More

by rnunore Verified Customer Verified Customer

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I have purchased several vehicles from Jessup Auto Plaza but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both vehicles with the Sales Consultant Carlos Rodriguez and Finance Manager Art Iliano was not only professional, friendly, knowledgeable and efficient and that is why I continue to return as well as refer my friends and family. My experience with the Service Department has been nothing more than a disappointment due to the lack of communication, effort, and overall professionalism including management. The fact that the dealership scanned and knew the error code and it still took over 4 encounters with service over 5 months my vehicle is finally repaired. More

by DADORA86 Verified Customer Verified Customer

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The worse service appointment experienced ever. Will carefully consider future appointments with this service center Will carefully consider future appointments with this service center More

by emarianne.4 Verified Customer Verified Customer

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This was the third time it was in for the same problem, and as I was driving out of the driveway, I noticed that the problem still was not resolved. I turned around to speak with the service advisor. Let h and as I was driving out of the driveway, I noticed that the problem still was not resolved. I turned around to speak with the service advisor. Let him know and he asked me to reschedule again. More

by mobileone60 Verified Customer Verified Customer

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Sean is so nice, helpful, and knowledgeable! He kept me updated regarding my car and when it would be ready. He makes getting your car serviced a pleasant experience! He kept me updated regarding my car and when it would be ready. He makes getting your car serviced a pleasant experience! More

by lizburgon Verified Customer Verified Customer

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Ron was very informative,and Joe the tech who worked on the Vette was very helpful and did a great job.Thanks to you both the Vette was very helpful and did a great job.Thanks to you both More

by claytoncampbell16 Verified Customer Verified Customer

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Always seem to have to wait to check in and check out. Also, when I have an appointment at 9:00, why does is take until 1:15 to get my car back? Why don't I just bring my vehicle in later than 9:00? Also, when I have an appointment at 9:00, why does is take until 1:15 to get my car back? Why don't I just bring my vehicle in later than 9:00? More

by rlovich629 Verified Customer Verified Customer

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Dan went above and beyond and he’s amazing thank you Dan Except for they didn’t change or do anything to my car other than tell me how a whole bunch of oil leaks, which was untrue Except for they didn’t change or do anything to my car other than tell me how a whole bunch of oil leaks, which was untrue More

by cstalker.uber Verified Customer Verified Customer

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As per numerous previous service visits to Jessup, within 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I once AGAIN had adequately addressed their confusing notices with Service Dept personnel, including the manager, on that visit, when this has happened on prior visits. So it always appears they either did not perform all service needed or they are intentionally mis educating their customers. Which watses ALl of our time as it requires customers to call in and clarify do they or do thye not need more service performed. The dealer STILL could not determine why the vehicle consistently no longer shows heads-up-display speed limits on some select area roads. After 3 visits to have this addressed. An despite pre-paying for all routine service when the vehicle was purchased new there, I find they STILL charge me for routine service procedures. To the tune of hundreds of dollars. As usual, the dealer provides a LYFT / Uber ride t / from the service center rather than an actual rental vehicle for use during the entire day. While THEY have your vehicle sitting, waiting in line despite having a specific appointment time. Then the dealer does not tip any of the ride share company drivers.And since the dealer orders the vehicle for the customer, there is no way for the customer to tip via the ride share company app. Meaning drivers usually do not receive any tip due to riders not carrying sufficient cash to tip them off-app. More

by info@sfbackdoorboys.com Verified Customer Verified Customer

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