Ron Austin

As per numerous previous service visits to Jessup, within 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I once AGAIN had adequately addressed their confusing notices with Service Dept personnel, including the manager, on that visit, when this has happened on prior visits. So it always appears they either did not perform all service needed or they are intentionally mis educating their customers. Which watses ALl of our time as it requires customers to call in and clarify do they or do thye not need more service performed. The dealer STILL could not determine why the vehicle consistently no longer shows heads-up-display speed limits on some select area roads. After 3 visits to have this addressed. An despite pre-paying for all routine service when the vehicle was purchased new there, I find they STILL charge me for routine service procedures. To the tune of hundreds of dollars. As usual, the dealer provides a LYFT / Uber ride t / from the service center rather than an actual rental vehicle for use during the entire day. While THEY have your vehicle sitting, waiting in line despite having a specific appointment time. Then the dealer does not tip any of the ride share company drivers.And since the dealer orders the vehicle for the customer, there is no way for the customer to tip via the ride share company app. Meaning drivers usually do not receive any tip due to riders not carrying sufficient cash to tip them off-app. More

by info@sfbackdoorboys.com Verified Customer Verified Customer

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Did not update me on service until service complete and then did not clean exterior. then did not clean exterior. More

by LUCKYLANDY Verified Customer Verified Customer

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Sean Tisdale has been my service advisor for quite some time at Jessup and I’m very happy about that! time at Jessup and I’m very happy about that! More

by Shell Verified Customer Verified Customer

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Jessup keeps us loyal with their outstanding service and communication. We can never thank you enough. communication. We can never thank you enough. More

by barb_kaplan Verified Customer Verified Customer

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The service and speed to complete the job. was very quick. Excellent workmanship as well. Very satisfied, thanks Dan. Don Bellone was very quick. Excellent workmanship as well. Very satisfied, thanks Dan. Don Bellone More

by dbellone69 Verified Customer Verified Customer

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Jessup Cadillac - A fantastic place to take your Caddy-Review By L Rico Richardson I had just purchased a 2018 XT5- from out of state which was trucked to my door from a car broker in Kan Caddy-Review By L Rico Richardson I had just purchased a 2018 XT5- from out of state which was trucked to my door from a car broker in Kansas-low price - low mileage- almost too good to be true- I had 48 hours and a couple hundred miles only to test drive and determine if I was going to keep it or return it- The vehicle arrived on a Friday afternoon- and I had to immediately make an appointment with a Cadillac dealer- I chose Jessup Auto Plaza- drove the Caddy there asap with my son - big Rick - We are both honorable military retired- he’s Air Force and I’m USMC - we were looking for a shop to call home base for future services or sales- Jessup Cadillac fit the bill- Once we got to the service area @Jessups we both were impresssed with how state of the art both the service and the sales areas were- the team there we from first glance you could tell were a class act- We immediately met with the service manager Ron Austin- after telling Ron what our concerns were - regarding this used vehicle - he suggested we get an points auto inspection to validate either the good or the bad elements this car may or may not have- We agreed to have Ron’s team put the caddy through an indepth diagnostic- Ron’s crew after a 2 hour top to bottom inspection - gave the vehicle a thumbs 👍🏾 up!! Ron reviewed the indept diagnosis report with my son and myself explaining in detail what were concerns and not- We both felt (my son & myself) after this inspection felt much better about this used vehicle now that it had a mechanical blessing from Jessup Cadillac- Ron put the vehicle in the Jessup Cadillac database and setup us up for our next service- Did I mentioned that there was even AAA discount and complimentary car wash- The overall experience with Jessup Cadillac was 10 out of 10 in regards to customer service satisfaction- God- thanks to Ron and his staff of expert mechanics- at Jessup Cadillac- who saved the day for my son & myself- I - L Rico Richardson - highly recommended Jessup Cadillac and his assembled team of professionals lead by a great service manager - the knowledgeable Ron Austin- Kind regards- L Rico Richardson More

by Rico Verified Customer Verified Customer

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Tony and Ron really helped me out! They are great guys! Definitely make sure to go here for service! They are great guys! Definitely make sure to go here for service! More

by tristanwunsch13 Verified Customer Verified Customer

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Daniel did a terrific job. Got me in and out very quickly with all work done as asked. Got me in and out very quickly with all work done as asked. More

by forensicdoc Verified Customer Verified Customer

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Very happy with my service advisor Sean T. and the work done by the service department. and the work done by the service department. More

by Shell Verified Customer Verified Customer

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Top level service, easy to get an appointment. These guys always go the extra mile. Super fast to you back on the road. This is where you want to get your Gm serviced! These guys always go the extra mile. Super fast to you back on the road. This is where you want to get your Gm serviced! More

by palmspringsautoglass Verified Customer Verified Customer

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