Ron Austin

Great service and great follow up. Would highly recommend jessup Auto plaza to anyone who needs service Would highly recommend jessup Auto plaza to anyone who needs service More

by homesonocean Verified Customer Verified Customer

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We had a good result after a couple of mishaps. However they are a company good enough to make it right. I'm thankful that all was made good for our company"s car. However they are a company good enough to make it right. I'm thankful that all was made good for our company"s car. More

by deanna_nel Verified Customer Verified Customer

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Shawn is always friendly, helpful and caring. I appreciate working with him and the staff at Jessup Auto Plaza every time I need anything with my vehicle. I appreciate working with him and the staff at Jessup Auto Plaza every time I need anything with my vehicle. More

by JAMESE0 Verified Customer Verified Customer

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Service Manager is truly exceptional, goes above, and beyond to always help customer ! Thank you, Ron and tech Luis !!! beyond to always help customer ! Thank you, Ron and tech Luis !!! More

by crystal.galvez90 Verified Customer Verified Customer

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Thanks for being communicative during the process with our car. It was much appreciated. Thanks our car. It was much appreciated. Thanks More

by homesonocean Verified Customer Verified Customer

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Sean’s the best. Service with a smile. My go to tech at Jessup for corvette. Service with a smile. My go to tech at Jessup for corvette. More

by seabeejohn Verified Customer Verified Customer

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Been a customer of Jessup for a long time. They have gone downhill for awhile. No one answers the main line frequently. No one returns my emails including, salesman, service manager and jes They have gone downhill for awhile. No one answers the main line frequently. No one returns my emails including, salesman, service manager and jessup himself. I had in issue with 2 blazer EV RS RWD which was supposably was a know issue and finally was fed up with the no responses and traded in for an AWD model. I wish there was a closer chevy dealership. More

by stephenjrocha Verified Customer Verified Customer

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Highly competent, customer focused/centric, do not waste your time, clean facilities, proactive, everyone seems to be working with a sense of urgency which is very much appreciated. your time, clean facilities, proactive, everyone seems to be working with a sense of urgency which is very much appreciated. More

by JIM@SPSIPM.COM Verified Customer Verified Customer

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Worst nightmare of my life! When I picked up my car after going in for what I thought would be a routine service (and paying over $600), I asked if anything else needed to be do When I picked up my car after going in for what I thought would be a routine service (and paying over $600), I asked if anything else needed to be done because I was driving from Palm Springs to LA the next day to see my cancer doctor. I was told that nothing else needed to be serviced. But when I got home, there was an email from Jessup saying my water pump - "NEEDS IMMEDIATE ATTENTION" that is, it needed to be replaced! AND the email also had a LONG list of other items that needed service - totaling over $1,000! THEN, the EMAIL STATED, "customer declined services"! How in the world could I have "declined (additional) services" when I was not told I needed them - even though I specifically asked several times if I needed more work done because I wanted to make sure I could drive my car safely to see my cancer doctor in LA!!! Even my wife asked them at Jessop if I needed more service to my car because of my doctor's appointment!! So, I called Jessup and the service guy told he he had CONFUSED my car with another customer's car!!! Then the Service Manager later called me and also admitted their mistake that my car had been confused with another customer's car. He then recommended that I "forgive" the service guy who did my work because, "he was new"!!! Well, my melanoma (skin cancer) would not "forgive me" if my car broke down on the way to LA for a cancer check-up and I'd miss my doctor's appointment!!! This is a shocking lack of professionalism, especially from such a large service center! THEN the service manager told me the water pump leak was "small" and I could drive the car safely - but not for long distances. REALLY? Which story is true? Do I need to give "immediate attention" to the water pump (as the Jessop email stated) - or is it a 'slow leak' - and does that make it safe to drive all the way to LA and back to my home in Palm Springs in the same day? So, I took my car to Mazda where my wife gets her car serviced and they had to recheck EVERYTHING because I wasn't sure if Jessup had actually done the $600-plus work that they had claimed they did (and I paid for) and if I really needed a new water pump because of THEIR confusion. Mazda then replaced the water pump and checked my entire car from top to bottom. If I had broken down on the freeway to LA, which is about a 4-hour drive in the morning during rush hour traffic (from my home one-way), it could have been a very dangerous situation if my water pump blew! Also, I am elderly which makes me a target for crime if I break down on the freeway. Or, if I break down, I could get in an accident on the freeway. Besides, breaking down on a freeway is dangerous no matter what. How amazing - my cancer did not kill me....but wow, I want to make sure my car is serviced correctly so it does not kill me! My wife ended up using her Mazda to drive me to LA for my doctor's appointment. Her car has over 200,000 miles but drives like new because of the exceptional service she receives from Mazda!!! Thank God for Mazda who serviced my car correctly and professionally! More

by hankipat Verified Customer Verified Customer

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Always really great service! Answers all my questions and is always in constant communication. It is very much appreciated! Answers all my questions and is always in constant communication. It is very much appreciated! More

by matthewburton724 Verified Customer Verified Customer

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