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Rolando Villanueva
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Rolando Villanueva
Sales
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi
16600 NW 57th Ave
Miami Lakes, FL 33014
13 Reviews
13 Reviews
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13 Reviews of Rolando Villanueva
May 15, 2024
Do not use this dealership! On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The veh On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The vehicle had a dead battery, ok no problem. Let’s look for another vehicle. After I look at at least another 8 vehicles and found what I thought was the perfect one, we returned to the office to complete paperwork. Adrian asked that I went ahead and paid my deposit and insured the vehicle to speed up the process. He stated while I insured the vehicle he would bring it around so I could test drive it. Lo and behold at the very end of the deal, Adrian tells me “the service tech took the keys home with him, I’ll have to drive it you you” mind you I live 3 hours away. I immediately said cancel the deal, how could I possible finish paper work on a vehicle I never get to test drive??? Well they stated they reversed everything except somehow they refused to return my money after Adrian said it would be instantly refunded. We are going on almost a month now, everybody drops my phone calls. And in the state of Florida it is the law that insurance cannot be cancelled less than 60 days of commencement, I asked for a letter stating I never got the vehicle and they refused to send that as well. So now I am insuring a vehicle I never got to drive or buy and I am out thousands of dollars that this dealership has pocketed. PLEASE BEWARE AND TAKE YOUR BUSINESS ELSEWHERE More
by wendymccoin1
Other Employees Tagged: Steven Diaz-Drago, Victor Arce, Jesus Francos, Elizabeth Sanchez
Verified CustomerAugust 26, 2023
Everything was perfect until I got home and called and no one returned my call one returned my call More
by MARKAVELLO7
Other Employees Tagged: Jesus Francos
December 25, 2022
Very friendly and atentive with us for the entire process! Help us to find the perfect car! process! Help us to find the perfect car! More
by AVPF9999
Other Employees Tagged: Rafael Servan, Mayra Ruiz, Mario Rodriguez, Ramon Rodriguez, Wilberto Rodriguez, Orestes Sablon, Javier Torres, Ethan Varela, Manuel Vargas
December 18, 2022
Worst place ever. Liars and screamed in my face. They need to shut down this place. Added over 1200$ to my agreed price and kept making up reasons why it was added. Liars and screamed in my face. They need to shut down this place. Added over 1200$ to my agreed price and kept making up reasons why it was added. More
by DDwasDisrespected
Other Employees Tagged: Rafael Servan, Luis Fernandez, Jesus Francos, Irving Gonzalez, Denis Angulo, Michael Baez, Manuel Vargas , Norka in Finance was impatient and rude
July 08, 2022
Kind nice helpful responsi wellin to help also understand I and moved very quickly that and corporate that it I and moved very quickly that and corporate that it More
by ROCHELLESCAVELLA4
Other Employees Tagged: Randol Medina
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