Rolando Najera

The dealership advertises lowball prices on used cars and then added $2998 in mandatory fees and dealer charges during the closing process. They also offered another $5,000 in non-required extended warrantie then added $2998 in mandatory fees and dealer charges during the closing process. They also offered another $5,000 in non-required extended warranties, which I fully expected. I did not however expect a non-negotiable $999 dealership administration fee which is more than double other dealers in the area. The manager, Joe, tried to justify it with a “we are a big dealership and have a lot of admin staff” argument. That explanation defies normal “volume of sales and cost per unit”logic. Then on top of the $999 admin fee, they added a “Noller Advantage” fee of $1,999 to the price of the car for service and warranty. The sales person Xavier said there was no way to avoid this fee and I was also told by manager Joe again that this fee is MANDATORY on all used cars. The car I bought is one year old and still under the manufacturer warranty, but I was still required to buy their “Advantage”. Take it or leave it. The salesman Xavier also told me the car had XM radio installed. I found out later when I took the car home that this information was incorrect. When I questioned Xavier about this he tried to tell me he had said “it might possibly have it installed” which is not what he said. When I elevated this to the sales manager, Tony he told me I should verified it myself. Duh! Basically he was telling me I should never believe what a salesman tells me. I guess he should know if the Laird Noller salespeople should be trusted. Just another example of why used car salesmen and their managers get a bad name. If the dealership accepts this cavalier attitude towards the truth it reflects negatively on the dealership and owners. More

by wschinstock Verified Customer Verified Customer

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Weather was messy the day we picked up the Ranger. On way home found the windshield washer was out of fluid. Checked under hood after in my garage and found coolant reservoir empty. Took over 1/2 gal On way home found the windshield washer was out of fluid. Checked under hood after in my garage and found coolant reservoir empty. Took over 1/2 gallon to fill. Did not like being forced to purchase services I did not want. More

by mjkucera Verified Customer Verified Customer

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Aaron Lasley has been amazing through this entire process. He s was helpful from the moment I walked into the door. He was kind and considerate as well as knowledgeable. Manager Aaron was also kind a process. He s was helpful from the moment I walked into the door. He was kind and considerate as well as knowledgeable. Manager Aaron was also kind and helpful. Ronaldo was up front about everything and explained everything in detail. He was helpful in getting me the best financing. Every interaction with this dealership and the staff has been positive! More

by aldilks Verified Customer Verified Customer

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I didn’t feel pressured to buy. I am waiting to get my second key. I am waiting to get my second key. More

by maryann.culbertson Verified Customer Verified Customer

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Austin provided good information and was very patient with me with my many questions. I really enjoyed the conversation and the breakdown of cost and expenses. I really enjoy my Maverick. with me with my many questions. I really enjoyed the conversation and the breakdown of cost and expenses. I really enjoy my Maverick. More

by mbmuskett Verified Customer Verified Customer

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My husband and I dealt with Kylee Bremer and she made the car buying process a total breeze! Before arriving to the dealership, she was prompt and thorough with all communication. She was incredibly knowledg car buying process a total breeze! Before arriving to the dealership, she was prompt and thorough with all communication. She was incredibly knowledgeable about the vehicle and all the features and helped us set up the vehicle. She also followed up with us following the sale and helped us find the accessories we wanted. We bought our first vehicle from Laird Noller Lawrence in 2018 from Rolando and that was a great experience, as well! We were delighted to hear that he is still with Laird Noller Lawrence today! We look forward to making our future purchases with Laird Noller Lawrence and would recommend Kylee & Rolando! More

by pskramer Verified Customer Verified Customer

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Jessica was great to work with. She was responsive and very helpful. My experience overall was very good. No hidden surprises or issues.. everyone was straightforward and easy t She was responsive and very helpful. My experience overall was very good. No hidden surprises or issues.. everyone was straightforward and easy to work with. More

by JDC_78666 Verified Customer Verified Customer

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Jessica was very easy to work with. She was clear and concise in her communications and worked to get questions answered quickly. She followed through and was very accurate in her des She was clear and concise in her communications and worked to get questions answered quickly. She followed through and was very accurate in her description of the car. Rolando was friendly and very efficient. Everyone at the dealership was friendly and the facilities were clean and comfortable. A very nice experience. I did have one sales manager that was less than pleasant, but Jessica took care of that. More

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Really friendly atmosphere and they stuck with me past the hours required to get the deal done! the hours required to get the deal done! More

by nexusfx Verified Customer Verified Customer

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Very easy process. Got a great truck for a great price. The GM Chris was great to work with. Got a great truck for a great price. The GM Chris was great to work with. More

by stri9195 Verified Customer Verified Customer

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