Rolando Najera

As a new customer, I was treated with some respect and dignity. Since the sale of their vehicle was completed and the dealership signed a contract to purchase my vehicle, I’ve been treated like I no long dignity. Since the sale of their vehicle was completed and the dealership signed a contract to purchase my vehicle, I’ve been treated like I no longer have value as a customer. I purchased my 2019 Lincoln from this dealership on July 26th and at that time they agreed in writing to purchase my current vehicle from me for $8,500 as a completion of the deal. I asked for $12,000 and we settled on $8,500. I reveived a signed letter acknowledging that deal for my vehicle that stated I would receive payment by the end of day Tuesday, July 29th. On Monday, July 28th I drove to Lawrence to have service look at my onboard computer as I was having issues with the display/navigation system. The vehicle’s system had to be rebooted and needed a software update. During my wait time I checked in with Mykala (?), and she referred me to Caden Fisher and said he would handling the transaction for them on. Caden told me he would let me know when to pick up the check for my vehicle. On the 31st I called him 4 times and when he finally called me back, he stated that the “bank” had mailed the check. Since Aug 4th I’ve tried to call Caden Fisher and Dylan Hunt a total of 14 times and to date not one return call nor have I received the check from the bank. This is total disrespect and disregard for me as a customer and person. I feel like they are trying to steal my vehicle by not paying what they promised. It’s sad to know this is how Laird Noller handles business and treats its customers! I would not recommend anyone do business with this establishment. Perhaps my next recourse will be contacting the BBB and an attorney! More

by carsonpamela124 Verified Customer Verified Customer

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The dealership was clean, friendly, courteous, and well lit. Very nice facility and people to work with. lit. Very nice facility and people to work with. More

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Great Prices, Great Financing. The customer service team was exceptional. I had the best car buying experience ever! The customer service team was exceptional. I had the best car buying experience ever! More

by jboyt62 Verified Customer Verified Customer

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Jacob was straight forward and honest. He was helpful and accommodating. Aaron helped get the best finaicing we could get. Hailey Dmith told us the truth. He was helpful and accommodating. Aaron helped get the best finaicing we could get. Hailey Dmith told us the truth. More

by Charles Scoville Verified Customer Verified Customer

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I just purchased a new 2025 Ford Explorer from Noller Ford and couldn’t be happier! This is actually my second vehicle from them this year, and once again, they made the entire process smooth and stress- Ford and couldn’t be happier! This is actually my second vehicle from them this year, and once again, they made the entire process smooth and stress-free. They were fair with my trade, super helpful, and genuinely cared about finding the right fit for me. I absolutely love my new Explorer and can’t recommend Noller Ford enough. Thank you for another great experience! More

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Absolutely would go to Noller Ford again. It was the best dealer experience we have ever had. Are sales associate Kylee was amazing Thank you so much. The finance department was also 👌. It w It was the best dealer experience we have ever had. Are sales associate Kylee was amazing Thank you so much. The finance department was also 👌. It was all no pressure sale had answers for all our questions. Again Thank You love my New Expedition! More

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I like it nice place to buy a truck or car salesman are ready nice ready nice More

by ohio3402 Verified Customer Verified Customer

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Aaron was excellent to work with. Payment is right where I needed it to be. Payment is right where I needed it to be. More

by velina33 Verified Customer Verified Customer

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Every body involved was easy to work with Emily was awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony I put him threw xxxx 😳 he's a great manager, he also sayed late as a few others did to get the job done ! I'll definitely be back ! More

by chris.calovich Verified Customer Verified Customer

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I worked with Kylee to get the vehicle I was wanting! We live out of town and one of their stores in Oletha had a vehicle I was interested in and they worked to get it to Lawerence for me to test drive. We live out of town and one of their stores in Oletha had a vehicle I was interested in and they worked to get it to Lawerence for me to test drive. They made buying my own first car very smooth. More

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