Roland Hayes

Hi Rob, I know you were out of the office Friday on personal business so I appreciate the response. Thur - I returned my vehicle to your shop and told them I needed it back by Friday. Fri - no one personal business so I appreciate the response. Thur - I returned my vehicle to your shop and told them I needed it back by Friday. Fri - no one ever called to give me an update Today is Sat and you still have my vehicle. More

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Scheduled appointment to drop off my vehicle to replace 1 broken part. I told them what the part was. They completed a full review of my vehicle to tell me they had discovered that the part I told them about broken part. I told them what the part was. They completed a full review of my vehicle to tell me they had discovered that the part I told them about, needed to be replaced. They told me it would be several days before they could fix this part. After several days I got my vehicle back. The original part that was to be replaced still doesnt work. In addition, now my radio doesnt work and my engine vibrates. They are horrible at getting back to me and not answering the phones. In addition, I'm told two hours to complete the repair and somehow that turns into several days. More

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Roland Hayes is the best! Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers. More

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Service department is very busy, however Roland does a good job with customer service. 5 stars 👍 good job with customer service. 5 stars 👍 More

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Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. F150 starter replaced and truck back to me. More

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Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $670 to have a sensor replaced 500 miles ago. Last week another sensor went bad. Mike Stoijadinov felt sorry for me. Was able to apply some type of Ford credit. This repair cost me $0. Thanks Mike! More

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I have purchased from this dealer for over 45 years they have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 More

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The service department always works hard to get my vehicles in and the issues handled. vehicles in and the issues handled. More

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Service appointments dont mean much. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. Loaner car was not adequate. I dont feel we recieved quality service from the techs. Pro-active information from the service writer was non-existant. The dealership service department doesnt answer the phone or voicemails. Not a spectacular visit at all. All items were not reviewed in the five days they had our vehicle. It wasnt a big list of items. Less than five items. More

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Amazing service. So easy to work with and they made the process stress free. I highly recommend them! So easy to work with and they made the process stress free. I highly recommend them! More

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