Roland Felipe
Roland Felipe at Southern Nissan Chesapeake

Roland Felipe | Page 109

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.8
1,108 Reviews
4.8

1,108 Reviews

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1108 Reviews of Roland Felipe

April 14, 2024

Dealership Rating
Employee Rating

Very friendly service personnell. The videos taken very very nice to see. I arrived at 0730 and left at 1130 for an 0800 appoint. Once told I needed a new tire it took way over the a More

by CDRSFOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

April 14, 2024

Dealership Rating
Employee Rating

They are always courteous and respectful, polite I love when they inspect my car they do a video so I can see what is being done I will always take my vehicle to southern Nissan for More

by LBESA1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

Apr 15, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 13, 2024

Dealership Rating
Employee Rating

Poor communication within the service and parts department. Unprofessional yellling at customer on phone. Joe at service department needs training. More

by najahfirstone
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe

Apr 15, 2024

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 13, 2024

Dealership Rating
Employee Rating

Worst service ever after being a customer for over 7 years, specially Rolland Felipe his customer service skills are very bad giving attitude since i got to the dealership and being very rude! More

by armandoramirezsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 15, 2024

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 12, 2024

Dealership Rating
Employee Rating

Roland was extremely helpful. He was very polite and took the time to explain the service provided. The dealership should be proud to have him as an employee. More

by KAITLINVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 12, 2024

Dealership Rating
Employee Rating

Everyone with professional kept me updated share issues with my car. I recommend this location. More

by DOROTHYMAE6332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

Apr 12, 2024

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2024

Dealership Rating
Employee Rating

Excellent customer service. They have serviced our car for years. They have always been straight up honest with us. Roland was great to work with! More

by CHRISSIETIBBITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 11, 2024

Dealership Rating
Employee Rating

Roland's communication was great! I was kept informed on any updates on my vehicle. Will be back for any servicing / repairs needed. More

by CMPEARSON9229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 11, 2024

Dealership Rating
Employee Rating

Best place to get services done they are professional. No comparison with the other dealer in the are. These guys are the best.!! More

by Ashwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

Apr 11, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 10, 2024

Dealership Rating
Employee Rating

I was very satisfied with the service that I received for my truck and the advice More

by DJARRETT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

Apr 11, 2024

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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