Rohan Alexander

I wish I had checked Yelp before contacting Lexus of Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of t Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of the information he provided. I received a video with no sound that lacked the requested details. Over the past two weeks, I have been put on hold more times than I can count. The finance department was frequently unavailable, my text messages went unanswered, and any callbacks I received mostly occurred on Fridays, which I assume is when salespeople are required to follow up. I also noticed calls came at random times during the day with no messages left. It felt like they could say they called but didn't genuinely want to connect. This led to incredible frustration as I felt ignored and my concerns dismissed. I was repeatedly misinformed about the vehicle's availability, making me doubt the honesty of the staff. Despite this, I continued trying to communicate with someone about the sale. When I finally received a call from Rohan approximately two weeks later, he confirmed that the dealership believes Lexus sells itself and that their primary focus is making a sale instead of providing a good customer experience. Although I was told someone had attempted to call me on Friday and Saturday, there is no record of those calls. When Rohan finally decided to reach out, he immediately claimed he had no idea what I was talking about. He insinuated that my question, as an active duty military member with over 30 years of service, was not logical. His rudeness and condescension demonstrated a lack of knowledge and interest in addressing my concerns; he seemed only interested in closing the sale. He even quipped, "the focus should be getting you into a new vehicle," further dismissing my inquiries. Lastly, when I requested to speak with someone else, he refused and told me to send an email instead. His attitude exemplified poor customer service and resonated throughout the dealership, solidifying my decision never to consider purchasing a vehicle from Pembroke Pines. More

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Great dealership, sales manager was very helpful, great work ethic amongst the team overall. They value the customer experience and it shows. Aaron went over and beyond explaining features and finding a mo work ethic amongst the team overall. They value the customer experience and it shows. Aaron went over and beyond explaining features and finding a model that was tucked away. Although it was very busy I still felt prioritized and had a great experience. The sales manager Rohan was great as well. Thank you so much! More

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My overal experience was fine. I initially arrived and the car I had selected online the day before (and was confirmed to purchase) was not available. After some struggles, the s I initially arrived and the car I had selected online the day before (and was confirmed to purchase) was not available. After some struggles, the sales team was able to find me a suitable replacement car, but I did not appreciate the runaround. Further, the finance team was completely unprepared and did not explain anything throughout the process. I had an appointment to purchase the car and had to wait and still the person was unprepared and unorganized. More

by DKRAYNICK Verified Customer Verified Customer

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I had an outstanding experience at Lexus of Pembroke Pines! From the moment we walked in, we were treated with professionalism and care. Our sales representative, Marvens, was incredibly patient and wen Pines! From the moment we walked in, we were treated with professionalism and care. Our sales representative, Marvens, was incredibly patient and went above and beyond to ensure we left with the exact car we wanted. He took the time to answer all our questions, walk us through every detail, and made the entire car-buying process smooth and stress-free. The customer service at this dealership is truly top-notch. If you’re looking for a hassle-free and enjoyable car buying experience, ask for Marvens. More

by MAYV Verified Customer Verified Customer

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Andrés was great! Initially the dealer sold the car I had put a deposit for but Andres and Boris Argudin were amazing, they got me another car on the spot and we're ve Initially the dealer sold the car I had put a deposit for but Andres and Boris Argudin were amazing, they got me another car on the spot and we're very transparent with all the costs and fees. Great experience and amazing people to work with. Andres is super knowledgeable and resourceful. Boris from the financing side, was incredible, super helpful and added a lot of value to the transaction. Would definitely recommend. More

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What an amazing team: Our company AC&A Educational and Therapy Services (https://acandassociates.com) has been doing business with Lexus Pembroke Pines for the past 7 years. We are loyal customers and Therapy Services (https://acandassociates.com) has been doing business with Lexus Pembroke Pines for the past 7 years. We are loyal customers and we keep coming back because we are always handled with the highest level of professionalism and customer service by team Lexus Pembroke Pines. In particular we would like to mention Rohan Alexander, Gaetano Costantino and Eid Alkabouni. What a team! Thank you Rohan, Gaetano and Eid for the amazing support and, giving us a deal to renew our fleet! Cheers, Christian Katopodis Managing Director More

by ACANDABUSINESS Verified Customer Verified Customer

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Time for the service exceed the normal time only for rotate the tire spend 3 hours. This dealer have worst customer experience rotate the tire spend 3 hours. This dealer have worst customer experience More

by JJSOTOCHAVEZ Verified Customer Verified Customer

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Both Darren and Marvens were excellent salespersons. Helped out in every way possible. From start to finished. Helped out in every way possible. From start to finished. More

by SHOCH927 Verified Customer Verified Customer

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Had an amazing sales person Otany he went over and beyond for all my needs on getting my 2025IS 350 Thank you so much will be back for all my needs on getting my 2025IS 350 Thank you so much will be back More

by DIANAPEREZ28@hotmail.com Verified Customer Verified Customer

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My salesman, Fred Carey is always a superstar from start to finish in the sales process. I appreciate the Sales Manager team actually presenting offers that make sense for both parties. to finish in the sales process. I appreciate the Sales Manager team actually presenting offers that make sense for both parties. More

by dennismaher81 Verified Customer Verified Customer

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