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Roger Yuan
Roger Yuan at Fletcher Jones Motorcars of Fremont
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Roger Yuan

Sales Consultant

Fletcher Jones Motorcars of Fremont

5760 Cushing Pkwy
Fremont, CA 94538

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12 Reviews

Languages Spoken

English English

Mandarin Mandarin

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12 Reviews

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12 Reviews of Roger Yuan

November 16, 2024

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Employee Rating

When I went there I asked a sales representative if I could have two free keychains he replied I am not his client which is very rude and not nice attitude More

by Michael_shih
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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March 16, 2023

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Employee Rating

Excellent customer service. staff is very patient and knowledgeable in answering technical questions. Entire process from test drive to signing papers look about 2 hours. very More

by nmistryca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Obaid Nabizadah

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February 20, 2023

Dealership Rating
Employee Rating

Great experience of buying a new GLS from Mercedes Fremont and Roger, a great guy helped me out. Thank you all!!! More

by JM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Obaid Nabizadah

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Feb 22, 2023

Fletcher Jones Motorcars of Fremont responded

Hi JM, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it’s wonderful to hear that Roger delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your new GLS! Kind Regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 31, 2022

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Employee Rating

Roger and Obaid did so much to help me get the car I was looking for. Got something better than i thought possible and it’s thanks to them! Thank you More

by torres_alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Obaid Nabizadah

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Nov 01, 2022

Fletcher Jones Motorcars of Fremont responded

Hello Alex, Thank you for your wonderful comments for Roger & Obaid! Our team is excited that we were able to work together and get you into the vehicle you were seeking! We truly appreciate your business and look forward to assisting you with all of your vehicles needs. Congratulations and happy motoring! Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 27, 2022

Dealership Rating
Employee Rating

Roger is kind and explains detail in patience, helped me find the perfect car. Recommended More

by Anson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Evans

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Oct 29, 2022

Fletcher Jones Motorcars of Fremont responded

Hi Anson, Congratulations on your gorgeous purchase! Thank you for choosing Fletcher Jones Motorcars of Fremont! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Roger ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team wishes you many miles of enjoyment! All the Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 24, 2022

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Employee Rating

Roger is the best. Assist me figure out a finance challenge situation and definitely recommend him. Very satisfied More

by MMK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 26, 2022

Fletcher Jones Motorcars of Fremont responded

Hi MMK, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Kind Regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

September 18, 2022

Dealership Rating
Employee Rating

Roger was super helpful in assisting us in finding the right model with the right options for us, quickly and efficiently, and on best terms. Five stars!! More

by Richard Steven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 21, 2022

Fletcher Jones Motorcars of Fremont responded

Hi Richard, Thank you for choosing Fletcher Jones Motorcars of Fremont! It is our top priority to give guests an outstanding experience. With that, it is a delight to hear Roger ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. Kind Regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

September 11, 2022

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Employee Rating

Roger was very knowledgeable and helped us narrowed down the Mercedes model that we wanted. He speaks fluently in mandarin and English which was very helpful and was very responsive on text messages even a More

by BillyT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Obaid Nabizadah

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Sep 12, 2022

Fletcher Jones Motorcars of Fremont responded

Hello BillyT, Congratulations on your beautiful Benz purchase! Thank you for choosing Fletcher Jones Motorcars of Fremont! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Roger ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

June 17, 2022

Dealership Rating
Employee Rating

Roger was a great in helping with our vehicle purchase of the GLS 63. He provided a great environment and review of the vehicle. Thank you so much to Roger and Fletcher Jones Motorcars of Fremont for help wi More

by manvir.dhaliwal
Customer Service
Friendliness
Recommend Dealer
Yes
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Jun 18, 2022

Fletcher Jones Motorcars of Fremont responded

Hello Manvir, Congratulations on your new GLS! Thank you so much for taking the time to acknowledge Roger and the excellent experience he has provided you. Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Fletcher Jones Motorcars of Fremont

March 17, 2022

Dealership Rating
Employee Rating

He has great customer service and help me to decide GLC model! I had been pushed out my decision but he keep support me to make good decision! Thank you! More

by sjkim2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Xiaojun

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Mar 19, 2022

Fletcher Jones Motorcars of Fremont responded

Hi there, Thank you so much for providing us with your positive feedback! We truly appreciate your business and look forward to welcoming you back soon! Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Fletcher Jones Motorcars of Fremont

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