Roger Lara

The service is excellent every time I go and Rojer's attention is truly wonderful. attention is truly wonderful. More

by joseluisguerrisi Verified Customer Verified Customer

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I am consistently impressed by the exceptional attention and service I receive. The customer service is outstanding, and every interaction with BMW has been smooth and enjoyable. I believe Roger plays a sig and service I receive. The customer service is outstanding, and every interaction with BMW has been smooth and enjoyable. I believe Roger plays a significant role in maintaining this high standard of excellence. Thank you for your hard work, dedication, and for always resolving my concerns. More

by JANET Verified Customer Verified Customer

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I received prompt service. A loaner vehicle was provided. The video from the service person was informative and helpful. The service rep, Roger kept me informed and went the ex A loaner vehicle was provided. The video from the service person was informative and helpful. The service rep, Roger kept me informed and went the extra mile to meet my needs. Thanks More

by BNATALIA.BN Verified Customer Verified Customer

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Great service- straightforward process, I drive 2 hours away just so they can work on my bmw. Customer service! away just so they can work on my bmw. Customer service! More

by RAYMONDG43 Verified Customer Verified Customer

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He truly shows concern for the client and wants to make sure we are happy! Need more like him! sure we are happy! Need more like him! More

by beltorres1976 Verified Customer Verified Customer

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Poor customer service. I was promised a service would be completed and it was not. I spoke with service manager and he assured me it would be completed and it still was not I was promised a service would be completed and it was not. I spoke with service manager and he assured me it would be completed and it still was not done even after they texted me it had been completed. I was mislead. More

by ASHANTI_BROWN Verified Customer Verified Customer

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I know my vehicle is in good hands when taken in for service. Roger always greets me with a smile and listens to my concerns and answers all my questions. service. Roger always greets me with a smile and listens to my concerns and answers all my questions. More

by janrod0924 Verified Customer Verified Customer

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Took my vehicle in for maintenance and Roger was our service adviser and was the best. So helpful and explained everything very well. service adviser and was the best. So helpful and explained everything very well. More

by yesenia_olivares17 Verified Customer Verified Customer

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The service department was excellent and met all of my needs. Roger has been my service advisor for many years and is always outstanding. needs. Roger has been my service advisor for many years and is always outstanding. More

by AARONE13 Verified Customer Verified Customer

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Sam did a great job explaining the service and charges. The wait for the ride home was short and the ride was pleasant. Although the customer ride van needs attention. It's borderline dangerous. The wait for the ride home was short and the ride was pleasant. Although the customer ride van needs attention. It's borderline dangerous. More

by DIZNEY Verified Customer Verified Customer

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