42 Reviews
Write a Review42 Reviews of Roger Lara
September 18, 2024
I am consistently impressed by the exceptional attention and service I receive. The customer service is outstanding, and every interaction with BMW has been smooth and enjoyable. I believe Roger plays a sig and service I receive. The customer service is outstanding, and every interaction with BMW has been smooth and enjoyable. I believe Roger plays a significant role in maintaining this high standard of excellence. Thank you for your hard work, dedication, and for always resolving my concerns. More
September 16, 2024
I received prompt service. A loaner vehicle was provided. The video from the service person was informative and helpful. The service rep, Roger kept me informed and went the ex A loaner vehicle was provided. The video from the service person was informative and helpful. The service rep, Roger kept me informed and went the extra mile to meet my needs. Thanks More
September 11, 2024
He truly shows concern for the client and wants to make sure we are happy! Need more like him! sure we are happy! Need more like him! More
Other Employees Tagged: Scott Sutton
September 10, 2024
Poor customer service. I was promised a service would be completed and it was not. I spoke with service manager and he assured me it would be completed and it still was not I was promised a service would be completed and it was not. I spoke with service manager and he assured me it would be completed and it still was not done even after they texted me it had been completed. I was mislead. More
Other Employees Tagged: Scott Sutton
September 06, 2024
The service department was excellent and met all of my needs. Roger has been my service advisor for many years and is always outstanding. needs. Roger has been my service advisor for many years and is always outstanding. More
Other Employees Tagged: Amanda Dubonis Bartlett, Samantha Cesani
September 01, 2024
Sam did a great job explaining the service and charges. The wait for the ride home was short and the ride was pleasant. Although the customer ride van needs attention. It's borderline dangerous. The wait for the ride home was short and the ride was pleasant. Although the customer ride van needs attention. It's borderline dangerous. More
Other Employees Tagged: Samantha Cesani