Roger Calderon
Roger Calderon at Five Star Ford

Roger Calderon

Shop Manager

Five Star Ford

6618 NE Loop 820
North Richland Hills, TX 76180

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9 Reviews
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9 Reviews

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9 Reviews of Roger Calderon

September 26, 2019

Dealership Rating
Employee Rating

very disappointing Went for an oil change and got my car back with a scratch on the front bumper. Marcus was very, very kind and helpful, however the person who was taki More

by beloretchki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcus Pope

May 27, 2017

Dealership Rating
Employee Rating

Great Customer Service I purchased my new truck from Five Star Ford, and I was very impressed with the process. Since the purchase, I've also used their service department, More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Crabtree , Siva David "MIT" Christos, Chad Ritter, Cameron Worthy

August 01, 2016

Dealership Rating

Well, it may have started off rough, but ended great! I was looking for a new F150 4x4 for my husband and found just what I was looking for a NHR 5 Star Ford. Crystal Sanders and John Little worked very More

by Jo Fulkerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Morgan, Elbert (Tut) Edwards, John Little , Crystal Sanders, Cameron Worthy

April 23, 2016

Dealership Rating
Employee Rating

Great Service This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and work More

by nickH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Odie Terry, Charlie Dill , Abel Baldazo, Michael Fitch

April 20, 2016

Dealership Rating

Ric Calderon aves the day ! In a day and time when employee mentally has often gone from desire to provide great customer service and a job well done , to another day another dol More

by Bethany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 18, 2015

Dealership Rating

Great Service ! We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representa More

by r&j
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ezra McDaniel

July 01, 2015

Dealership Rating

staff will not let you leave unhappy The sales rep I dealt with, Chad Ritter, initially appeared laid back and non caring. I quicly found out that he is the most caring and sincere sales More

by donmccarter1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Rich, Chad Ritter

June 10, 2015

Dealership Rating

Sabotage This man likes to hear himself talk. He's full of hot air and does not stand behind what he says he will do. Case in point: I came in to have a simple More

by 5StarSucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 19, 2015

Five Star Ford responded

Our goal at Five Star Ford is to create great experiences for our customers which turn into long lasting relationships. Any time that doesn’t happen we feel we failed. With that said our reputation is very important to us and we feel we need to address this review. This vehicle came into our shop on June 5, 2015. It is a 15 year old vehicle with nearly 140,000 miles. The issue was the serpentine belt and one tensioner came off while the customer was driving the vehicle and he said since he was near our dealership he brought it to us. He said he drove the vehicle for approximately 10 minutes after the belt came off but the truck had not overheated. We replaced the belt and tensioner that day. On June 19th, the customer brought the vehicle back with a check engine light on and accused us of sabotaging it. We offered to diagnose the concern at no charge and if we found ourselves to be liable we would take care of it, however, if we found we weren’t liable we would give an estimate and let him make a decision about repairs. The customer would not agree to this offer. Based on his assertion that we had sabotaged his truck, he expected us to commit to repairing his vehicle at no cost before we had even diagnosed the issue. Since we could not come to an agreement the customer took his truck and left. Our General Manager saw this review and contacted the customer. He offered to let the customer take his vehicle to a reputable shop and if they found Five Star Ford to be liable we would pay for the repairs. The customer declined this offer and reasserted that we had sabotaged his truck. This is the only time we have a record of this vehicle being in our service department so we cannot address the customer’s claim that he has had multiple issues with us in the past. We understand that having a problem with your vehicle immediately after it has been at a repair shop may cause some concern as to the cause of the issue. However, we also understand that a 15 year old vehicle with nearly 140,000 miles can develop an issue at any time. We take exception at being accused of sabotaging a person’s vehicle and we fully deny the accusation. We know and accept that we make mistakes, but we also correct our mistakes and make it right for the customer. In this instance we made two separate offers to find out what was wrong with the truck but the customer declined both offers. Our offer to seek a third party opinion still stands.

June 05, 2015

Dealership Rating

Terrible service work Five Star replaced the transmission in my 2009 F150 because of a hard shift. Since that time it has blown out all the trans fluid, had two valve bodie More

by teacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Morgan , Steven Carter

Jun 19, 2015

Five Star Ford responded

It’s our goal for customers that visit our Service Department to form a trusting relationship with us. We are sorry that in this instance we could not reach an agreeable solution. Our Ford Field Service Engineer’s diagnosis was that the transmission in the 2009 F-150 has a characteristic that causes a delayed engagement from park into gear. It was his belief the reason for the hard shift is that the accelerator was already being pushed when the gear engaged. The claim made about the truck losing transmission fluid was explained. A Service Manager showed that the fluid in question was not near the transmission. When we checked the transmission fluid it was full. Also, if the truck had lost that amount of transmission fluid the gears would not have engaged properly and you would have noticed that on the trip the truck was taken on. We have billed your extended warranty only once for the transmission issues and Ford Warranty has covered the repairs since then. Five Star Ford also gave you a free rental that would fit your towing needs while we were working on your truck. We understand that having issues with your vehicle can be frustrating but we feel like we’ve made our best effort to resolve those issues including requesting a special visit from a Ford Engineer to inspect the truck. We are sorry that you weren’t satisfied with your experience at Five Star Ford.

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