Rodrigo Guevara

Rod was great to work with. Made my purchase easy. Entire team was awesome. A+ Made my purchase easy. Entire team was awesome. A+ More

Report | Print

Scam and Fraud Alert! ! Update: After peaking with customer service, the dealership has taken the stance of not doing anything. Even though we were given the wrong vehic ! Update: After peaking with customer service, the dealership has taken the stance of not doing anything. Even though we were given the wrong vehicle and have tried to work with the team to get this resolved they have refused to take the vehicle back, provide us with the correct vehicle, or even attempt to resolve the issue. I have contacted the GM and left him several messages in hopes of getting this resolved. The next step is to reach out to GM Corporate and the BBB. I would hope that the dealership would want to do the right thing and provide the vehicle asked for instead of scamming people into purchasing a car that they had no intention of ordering. In disbelief that there are still dealerships operating like this in 2022. WARNING!!!!! Make sure you are fully aware of the dynamics of this place before coming here. They will scam you and then gaslight you. The team from the Management level down is dishonest and will be annoyed when you try to get answers to your questions and issues. There are far too many other dealerships that you can choose from before you come and purchase or service a vehicle here. Would highly discourage you from coming here unless worst-case scenario. More

Report | Print

This past week I bought a used Jeep Grand Cherokee. Overall everything seemed great and I had a preappeoval. Walked in with it and the car was awesome and the sale overall was ok. I did catch them runn Overall everything seemed great and I had a preappeoval. Walked in with it and the car was awesome and the sale overall was ok. I did catch them running my credit with banks I did not authorize them too. I told them only to run the one I was preapproved with. Their response was they were trying to get me a better deal. Got the car and everything seemed good. Even a warranty for repairs. 2 days later issues appeared. I noticed the tire pressure dropping to 19 psi. Took it in and was told there is a slow leak due to a nail and I would have to buy a new tire to replace it and the warranty doesn’t cover it. Not cool since I just had it for 2 days. They also showed me service records that I was not shown at the sale. Apparently a couple mechanical parts were replaced and this is a vehicle with 30k miles. One report said there was issues with pumping gas. They also told me a tire had been patched and the windshield replaced. I was shocked since they should have told me this with the car fax but that was clean with no repairs according to them. It also turned out that they did not have the tire in stock so I had to come back Saturday when they would. They scheduled me for a 1 pm appointment. Ok all should be good. After 1.5 hours of waiting I asked what’s the status. They said they just found the tire. I am wondering why they scheduled this time and took so long to get a tire. Another issue is they only gave us one key. So I asked for a new one. They claimed the fob is around 200 plus and the metal piece is 70 and a 70 programming fee. This is insane! I have found the key at many places for 50 to 70 and most dealers charge 75 for programming so I expected maybe 150 tops, not 400. I highly advise to think twice about this place. This experience has been really bad and I am never getting my Jeep serviced with them again after this experience. Nor will I be buying another car from them. Other things that I noticed were the following: the lack of masks and social distancing during Covid-19. Many employees were not respecting the rules set in place by wearing a mask or maintaining 6 feet distance. The only one who did that well was the main manager I worked with for sales. More

Report | Print

up to 125% of Kelley Blue Book Fair Value for your trade!!! I came to this dealership to sell my jeep and absolutely felt insulted. They do NOT give you 125% of blue book value. Now mind you on their website, t I came to this dealership to sell my jeep and absolutely felt insulted. They do NOT give you 125% of blue book value. Now mind you on their website, they have KBB on there so you can look up the value of your car. Which I did that and thought it was a good idea and went to the dealership to sell my car and buy something new. They appraised my vehicle and told me it was only worth $6000 and was going to give me $2000 more for a total of $8000. When I did the KBB on their website, the value of my vehicle wasn't even close to being $6000. Which if I sold it to them, they would have turned around and sold it for $14000. I will NEVER EVER recommend anyone going there and selling a vehicle or buying vehicle form them!!!!! More

Report | Print

They were great to deal with and very friendly. We did go back and forth over the price for awhile but in the end I think we were all happy. Rodrigo Guevara was very nice and answered all our questions and h back and forth over the price for awhile but in the end I think we were all happy. Rodrigo Guevara was very nice and answered all our questions and helped us with our test drives. John Gribbins was also very nice and got us a price that we were happy with in the end. Thanks again! More

Report | Print