Rodrick RJ Robinson

Overall experience was very good. Sales person was very knowledgeable and if we had a question that she was unable to answer she told us she would find out and then followed up with u Sales person was very knowledgeable and if we had a question that she was unable to answer she told us she would find out and then followed up with us. The tech that went over all the set up features has been very helpful. If we have questions, we can call him for assistance. More

by pjthron56 Verified Customer Verified Customer

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Villages Subaru is not a reputable dealer. On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2 On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2025 Subaru. They told us it was mandatory, yet after the sale when we got the contract it stated that the warranty was definitely not needed for the sale. I requested a refund and was told it was non refundable. I filed a complaint with the Better Business Bureau and Mike Keegan said the refund was being processed, so BBB dropped the complaint, but the money was not refunded. The Paint and Fabric warranty is only for one year and covers only scratches that do not have exposed undercoating and the dents coverage is only for 4” or less that can be popped out with a bathroom plunger. The fabric coverage does not apply to damage caused by customer, but only normal wear and tear or fabric defect for 1 year which would be covered by your warranty anyway. So this warranty is basically worthless. They still tried to push this warranty when I bought my 2026 Subaru until I showed them the contract from my 2025 purchase. They said they were not aware of the non mandatory clause. The Paint and Fabric is pure bonus profit for the dealer. The same with Vehicle Prep for $1,200 which consists or a car wash and vacuum. Subaru pays dealers a fee for this service when the vehicle is delivered. RJ Robinson, the General Sales Manager sold us a 7 year 100,00 mile Gold Plus Warranty for $3,100, yet we had requested a 7 year 70,000 mile $2,100 policy like we had on our 2025 Subaru. RJ told us that the 70,000 mile warranty was only for used cars, which we found later was false. We have requested a refund and have been told it takes 2 to 3 months, We inquired as to 2 year free free oil changes shown on Subaru Corporate website and were told Villages Subaru did not have a policy for that. Yet on 02/10 RJ sent me an email advertising a special that all new purchases for February that entitled all new car buyers to receive 2 years free oil changes and a Lifetime Warranty. I responded to the email and asked when would we get our 2 year free oil changes and Lifetime Warranty. He answered back that we bought our vehicle on 02/02 and the the Subaru Calendar for January ended on 02/03 , so technically he claims we bought our new car in January and were not eligible. So Subaru has a calendar that is different from the rest of the world? Sounds like a bait and switch plan to lure in new buyers then to be told that the vehicle they bought was not covered for some technicality, since the promotion was never posted on Subaru Corporate or Villages Subaru website. More

by klemanndjk Verified Customer Verified Customer

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Went looking a specific car ended up with something better experience was good overall ok better experience was good overall ok More

by ms.islandlover Verified Customer Verified Customer

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Best experience at buying a car we’ve ever had. We would purchase again from this dealership We would purchase again from this dealership More

by fnannarone Verified Customer Verified Customer

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We had a great experience. The entire staff were efficient and accommodating throughout the whole process. The entire staff were efficient and accommodating throughout the whole process. More

by amandaaversa Verified Customer Verified Customer

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Every stereotype of used car dealers came true. Terrible experience and would not recommend them to anyone I know. Terrible experience and would not recommend them to anyone I know. More

by avalanche121212 Verified Customer Verified Customer

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Lots of paperwork. Hard to buy a car, not easy. Too msny sales involved...give prospect to just one petson as point of contact. Hard to buy a car, not easy. Too msny sales involved...give prospect to just one petson as point of contact. More

by jamestiago19 Verified Customer Verified Customer

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I would advised the used car sales department that its the customers money not theirs. And noted that Wife and have excellent credit and could have bought any car on your lot . Noted your lot fee is way t the customers money not theirs. And noted that Wife and have excellent credit and could have bought any car on your lot . Noted your lot fee is way to excessive $1200 dollars is ridiculous. More

by charlesstroup785 Verified Customer Verified Customer

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Other than the service center and the salesman who showed up the cars who were great the everyone who anything to do financial paperwork was very deceitful and almost unreachable didn’t honor their we reject up the cars who were great the everyone who anything to do financial paperwork was very deceitful and almost unreachable didn’t honor their we rejected four plans three days after we purchased our car it took 16 weeks to get part of what they owed us about half so again call after call nobody wanted to talk to me they finally reached out to us after about three weeks and admitted they made another mistake and would take care it took 6 more weeks to take care of that then we discovered they had shorted us 65% of the taxes we paid for maintenance packages we declined when contacted in person they agreed our was correct and said we would have a check to us in a week or two after a month I contacted them again and was told the check was mailed out a month ago I don’t think it was mailed out the same I was at the dealership especially since the sales manager told me face it would take a week maybe two. The time to these issues was 32 weeks. So all in all we lied to mislead misdirected. Finally although I love my new Outback I would highly recommend staying away from the villages Subaru maybe try Ocala Subaru. More

by qibalanced Verified Customer Verified Customer

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I went to the service dept to have my 2016 Outback serviced for the umpteenth time. After finding out how much this repair was going to cost. The amazing Service Manager helped me locate Sabrina who w serviced for the umpteenth time. After finding out how much this repair was going to cost. The amazing Service Manager helped me locate Sabrina who was amazing. Sabrina was honest and direct which I appreciated. They worked with me and actually helped me get an even better car that I was originally looking at buying. I bought my last one when it was Bill Bryan Subaru and I was beyond disappointed in the process and my car (the one I brought to the shop). This interaction has restored my faith in the Villages Subaru and the car buying process. Subarus are my favorite cars but I was about to give up and go back to domestics I am hopeful for this new Outback. I would definitely say go see Sabrina if you need a new car! You won't be disappointed! More

by lz00713 Verified Customer Verified Customer

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