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Robin Tollefson
Robin Tollefson | Page 106
Service Consultant
Luther Family Buick GMC
3302 36th St S
Fargo, ND 58104
1,175 Reviews
LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES
Read moreDealership Experience
12 yrs, 5 mos
Industry Experience
48 yrs, 3 mos
Languages Spoken
English
1175 Reviews of Robin Tollefson
December 08, 2018
Excellent service Robin kept me informed of my repairs and was helpful. My rental car was warmed and waiting when I arrived. All staff friendly and helpful. Robin kept me informed of my repairs and was helpful. My rental car was warmed and waiting when I arrived. All staff friendly and helpful. More
by jhof75
Verified Customer
December 01, 2018
Service review Robin is very conscientious, and communicates well. Overall service dept. is good, although perhaps a little slow. I would like to see pop available Robin is very conscientious, and communicates well. Overall service dept. is good, although perhaps a little slow. I would like to see pop available in the service lounge. More
by JTALLEY2
November 30, 2018
Car repairs I brought my envoy In for repairs, it was easy to make an appointment, a courtesy vehicle was offered at no cost and the work was done quickly and wel I brought my envoy In for repairs, it was easy to make an appointment, a courtesy vehicle was offered at no cost and the work was done quickly and well. More
by CK1
November 29, 2018
Routine oil change and service Always treated well and quick response by your service leads. I don’t really like the automated calling system when my car was ready. I thought it wa Always treated well and quick response by your service leads. I don’t really like the automated calling system when my car was ready. I thought it was a telemarketer. More
by dainmill
November 23, 2018
This is the first time I have been disappointed in their ser I have taken my vehicles here since Robin Tollefson started working there.My Pontiac was services there on Nov21.I was told we needed new tie rods but I have taken my vehicles here since Robin Tollefson started working there.My Pontiac was services there on Nov21.I was told we needed new tie rods but chose not to do that now .I took the vehicle elsewhere for other work today and found out it does not need tie rods.It makes me wonder if other things were done that wasn’t necessary.I do not know the mechanics here but know the service advisor only goes by what the mechanic tells them. More
by Dee
November 21, 2018
Quick, easy, and upfront. Luther has always given me fast service with little delay. They let me know prices and issues immediately. The shuttle services and snack room are alw Luther has always given me fast service with little delay. They let me know prices and issues immediately. The shuttle services and snack room are always a nice touch. More
by theskeksis
Other Employees Tagged: Emily Ebens
November 20, 2018
Overall satisfied Had a couple of glitches with service center this time around but they did make it right in the end! I would come back for additional services. Had a couple of glitches with service center this time around but they did make it right in the end! I would come back for additional services. More
by crystal.neros
November 20, 2018
Great experience. They were very helpful and no issues with buying new car. The sales team was very knowledgeable and were able to give us a fair trade on our car. They were very helpful and no issues with buying new car. The sales team was very knowledgeable and were able to give us a fair trade on our car. More
by dclauson
Other Employees Tagged: Mike Sundvor, Tony Emmerich , Andy Canaday, Rod Tyson
November 17, 2018
Poor customer service/judgement from Service manager I spent a good part of a Saturday shopping for tires on 2 cars. I spoke to parts person Jim who was very helpful. I found some tires I liked as well a I spent a good part of a Saturday shopping for tires on 2 cars. I spoke to parts person Jim who was very helpful. I found some tires I liked as well as price at a competitor.. He said they would price match and I’d still qualify for Bridgestone and Luther rebate. I did verify price out the door several times as well as rebates, I was told yes everything is good to go. Tires got installed and the price wasn’t as expected for both vehicles, I had to argue to with service manager and when it was all said and done he refused to give me $200 in Luther rebates. It was ridiculous how long it took to as he kept coming back with offers other then what I was told. Needless to say I’m done doing business with Luther, for $200 the service manger will lose a customer who trades vehicles about every 2 to 3 years and almost always I buy an SUV. Jim and Robin were good to work with I believe Tim never came out of his office to talk to me! More
by dandel0
Other Employees Tagged: Tim Ebens, Jim Jermstad
November 16, 2018
Great staff , good service Came in for scheduled maintenance oil change and tire rotation good job they. Also did the checklist and found the vehicle to be in good condition. Came in for scheduled maintenance oil change and tire rotation good job they. Also did the checklist and found the vehicle to be in good condition. More
by Tc
Other Employees Tagged: Joe Emmerich
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