Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 105

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
not yet
rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 5 mos

Industry Experience

48 yrs, 3 mos

Languages Spoken

English English

not yet
rated

1,175 Reviews

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1175 Reviews of Robin Tollefson

December 15, 2018

Dealership Rating
Employee Rating

Vent shades, floor mat They did a good job but my appointment was 11:30 and the didn't get done til at least 1:30. I don't think it should have taken over half hour. More

by LORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Luther Family Buick GMC responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 15, 2018

Dealership Rating

New tires Purchased new tires and had them put on Informed me of the condition of the front brakes. Will call for appointment to have them replaced next week More

by taxlady116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Luther Family Buick GMC responded

Thanks so much for the 5-star eview! We really appreciate this feedback. It was our pleasure doing business with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 15, 2018

Dealership Rating
Employee Rating

Service was performed correctly and on- time. Appt remiders were sent out via text and all communications were friendly and professional. I would recommend More

by dbcarlson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Luther Family Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 14, 2018

Dealership Rating
Employee Rating

Pickup Overall the service was good. customer service was great too. I was expecting a better deal to replace the motor that neede an overhaul but the dealer More

by mjwoody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2018

Luther Family Buick GMC responded

Thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Luther Family Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 13, 2018

Dealership Rating

Great service team Great service as always. Timely and knowledge of service needed Able to answer all my questions and issues. Good people to work with and a great dea More

by sunshinedairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robb Reierson , Tom Carrier, Lin Pratschner

Dec 14, 2018

Luther Family Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Luther Family Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 12, 2018

Dealership Rating
Employee Rating

Prompt and efficient service. The service at Luther is always very efficient and thorough. I had 3 wheels that had plating issues and Luther GMC helped me with replacement. Robin i More

by gacomegys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2018

Luther Family Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 11, 2018

Dealership Rating
Employee Rating

Great experience Robin and team always do a great job. My family won't trust anyone else with our vehicles. Great job and thanks for the cookies and coffee. More

by tgruba50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2018

Luther Family Buick GMC responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our team was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2018

Dealership Rating
Employee Rating

Checked vehicle Robin was very nice, friendly and made me feel welcomed. It had been 3 years since I had my vehicle serviced, and he didn't make me feel like a number More

by lkweber2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2018

Luther Family Buick GMC responded

Thank for the positive feedback. I am thrilled that Robin was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2018

Dealership Rating
Employee Rating

Excellent service! The entire staff went out of their way to take care of me and my viehicle ! Robin did an excellent job of getting me checked in and out! More

by wstorm4190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2018

Luther Family Buick GMC responded

Thanks for your kind words! We appreciate Robin as well as the rest of our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. Thank you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2018

Dealership Rating
Employee Rating

Great customer service Great customer service, and ability to get updates via text, and pay on my phone, really added to the convenience. I appreciated the willingness to lo More

by mnvikes24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2018

Luther Family Buick GMC responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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