Robin Tollefson | Page 102

Very good except: The service was very good but I was very upset about one thing. The same thing has happened to me before. When I brought my vehicle in for service I The service was very good but I was very upset about one thing. The same thing has happened to me before. When I brought my vehicle in for service I made it very clear that I would be waiting in the customer center for my vehicle to be ready to go after service was completed. The technician knew that and he said he would let me know when the vehicle was ready. After a while I noticed that my vehicle was parked outside the dealership. I waited for about 20 minutes to get word from the cashier that my vehicle was ready. No such notification came. A short time later I inquired with the cashier indicating that I had been watching my vehicle for more . that 20 minutes and wanted to know if it was ready to go. She indicated it was and I asked why I was not notified. At first she said they did not know that I was in the dealership waiting for my vehicle. Then she asked if the service department had called me to let me know it was ready. I said that I would not know because I was not at home to receive a call because I was at the dealership waiting for my vehicle. I was very upset by this time and notified the service technician about all this and indicated that they should review their procedures because the same thing happened to me the prior time I had a vehicle there for service. At any rate, I settled the account with the cashier and then went home. Later in the day I checked my emails on my computer and found that the service department had sent me an email saying that my vehicle was ready to go. They sent an email to my computer at home while I was sitting in the customer center waiting for the cashier to let me know that my vehicle was ready. I suppose that they expected that I had a smart phone and would get my messages but I don't and am getting damned tired of people presuming that every person has a smart phone. If this kind of thing happens again I will have to seriously downgrade my level of satisfaction with this service center. More

by ACINFARGO Verified Customer Verified Customer

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Top notch Only place I trust work my vehicle. They have the best trained and certified mechanics of any shop in ND. Always give great explanation of what's done Only place I trust work my vehicle. They have the best trained and certified mechanics of any shop in ND. Always give great explanation of what's done. More

by Tbss06 Verified Customer Verified Customer

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Always good The reason why I keep coming back is because they dont treat you like a number. They treat you like family. It brings me back for my next vehicle. The reason why I keep coming back is because they dont treat you like a number. They treat you like family. It brings me back for my next vehicle. More

by SPIEKERS51 Verified Customer Verified Customer

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Wonderful customer service Everyone was very helpful in the buying process. Service department is great they look at everything and make sure things are right before sending you Everyone was very helpful in the buying process. Service department is great they look at everything and make sure things are right before sending you on your way More

by ljohnson6445 Verified Customer Verified Customer

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Everything was A OK Scheduled an oil change and had a tire rotation done also. Robin got things started. He’s always in a good mood when I’ve been there. Waiting room w Scheduled an oil change and had a tire rotation done also. Robin got things started. He’s always in a good mood when I’ve been there. Waiting room was clean and inviting. Service was good and off I went. More

by LSTRUB Verified Customer Verified Customer

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Good Work And Good Products I had the two low beam headlights replaced in my pickup and the labor was spendy (as any dealership will be) but the bulbs are good quality and much b I had the two low beam headlights replaced in my pickup and the labor was spendy (as any dealership will be) but the bulbs are good quality and much brighter than the old ones I replaced. They were also able to squeeze me in on a busy Friday afternoon and drop me off (and pick me back up) from work so I could leave the truck for them to work on. Robin is great to work with and is always friendly. Luther is my go-to place for parts and service and they will always treat you well. More

by Slim Verified Customer Verified Customer

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The only honest dealer I have ever found. I have recommende The only honest dealership I have ever found (I am 73). I have recommended you to all the women I know and a lot of men who do not consider themselve The only honest dealership I have ever found (I am 73). I have recommended you to all the women I know and a lot of men who do not consider themselves car experts. In 11 years I have never been dissatisfied and I started out with a chip on my shoulder from previous bad experiences. I considered car dealerships as a subclass of scam artists. I trust you guys and know Robin and Rob would never take advantage of me. This includes Todd at the collision center. More

by HIREDPEN Verified Customer Verified Customer

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Respect and professional My husband Mike Mattson was disabled and the service center took out a seat for us. passed on Jan 19th, they put it back in. My husband Mike Mattson was disabled and the service center took out a seat for us. passed on Jan 19th, they put it back in. More

by Micheal12 Verified Customer Verified Customer

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Taken care of... like always!!! Robb Reirson always fulfills my service needs. He does it pleasantly, courteous, smiling, and informative. He is the best service writer that I have b Robb Reirson always fulfills my service needs. He does it pleasantly, courteous, smiling, and informative. He is the best service writer that I have been with at any dealership. More

by PSHERECK Verified Customer Verified Customer

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Taking care of the person behind the wheel. Came in for tire rotation and oil change. I left after that serVice was completed. I noticed shortly later that my info center was displaying in a d Came in for tire rotation and oil change. I left after that serVice was completed. I noticed shortly later that my info center was displaying in a different language and my rear view camera Didn’t work nor did radio display, I called and spoke to Paul who suggested I come right back if possible. I returned, they tooK they the vehicle back and within 30-40 mins I was on my way again. Yep it was a Minor inconvenience but the way it was handled with “accountability” and “responsibility” made virtually no inconvenience at all. Thanks to Paul and crew for remedying it quickly and getting me back to tasks at hand. More

by sierra.fgo Verified Customer Verified Customer

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