Robin Stock

Excellent service department! Assistant service manager Robin Stock was patient, highly professional, and always there for us after our accident. Service director Claudio Claro wa Assistant service manager Robin Stock was patient, highly professional, and always there for us after our accident. Service director Claudio Claro was also patient and very helpful in dealing with our insurance company. They were a highly effective team and personally responsive to us. More

Report | Print

Great and fast service, all staff is very friendly, I really appreciated all their kindness and help! Made me feel special 💕 really appreciated all their kindness and help! Made me feel special 💕 More

Report | Print

Had some issues with a recall, and when I brought the car in for a flat tire, I decided to look into options. It wasn’t as straightforward as I would’ve preferred at first, but the people I dealt with were in for a flat tire, I decided to look into options. It wasn’t as straightforward as I would’ve preferred at first, but the people I dealt with were all really kind and service oriented. It helped that Trevor was dealing with me personally and coordinating his team (and corporate) efforts to put my family in the best situation. In the end I was given EXACTLY what I was looking for. This experience felt very personal and working with Darcar felt like my family was treated as part of their family. I know commercials say that kind of thing, but I loved it in this experience and believe (unless something changes), my family will be Lexus for life and will specifically deal with Trevor’s dealerships and teams! Thank you to the Darcar of Englewood team especially Yoselin and Robin for going above and beyond when I needed help! You guys were all great, and another reason we are Lexus for life. More

Report | Print

Amazing help. I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department More

Report | Print

Despite challenges and delays in completing my services. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. More

Report | Print

I have spent a total of six hours in recent weeks getting a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additi a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additional $1495 for the Darcars Assurance plan. We have not taken advantage of the plan and won't. I cannot come down for an oil change and sit for 3 hours like the guy sitting next to me. We need you to send us a full refund. Thank you, J Casey More

Report | Print

Service is weak and understaffed. Certain delays are understandable but excuses and lack of communication are unacceptable. Certain delays are understandable but excuses and lack of communication are unacceptable. More

Report | Print

Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More

Report | Print

Robin was really helpful to me. The service was just superb! I could not have asked for a better service experience. The service was just superb! I could not have asked for a better service experience. More

Report | Print

Robin was incredibly helpful and Grace is like the warm blanket we all need to provide comfort and confidence. I’m so impressed and appreciative! blanket we all need to provide comfort and confidence. I’m so impressed and appreciative! More

Report | Print