Roberto Perez | Page 5

The dealership has a variety of used cars and of course large selection of new ford products. 2 issues off the bat #1) used cars are marked up $3000 dollars for down-payment or trade in. (But says in fine large selection of new ford products. 2 issues off the bat #1) used cars are marked up $3000 dollars for down-payment or trade in. (But says in fine print) #2) theres a $895 payment for documentation fee (which only states $695 also in fine print) . So right from start thats $3895 dollars added on to advertised price. So a real good deal is really just regular price. Also 1 other thing is i was told it had 2 sets of keys (fob) but after i received vehicle there was only one set . Hopefully they will program key fob for free that im buying on my own for $60 . Also im supposed to get voucher for 2 oil changes from when i brought up the up charge on doc fee . Ill see when i have to go by and get the inspection sticker done. More

by smauretti2000 Verified Customer Verified Customer

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My experience was fantastic. Rob ,my salesman was fantastic. My deal went smoothly . They treated me great. Rob ,my salesman was fantastic. My deal went smoothly . They treated me great. More

by mlizotte0 Verified Customer Verified Customer

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They need to learn to return calls especially when you buy a new vehicle instead of making someone call over and over buy a new vehicle instead of making someone call over and over More

by Bobc53 Verified Customer Verified Customer

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Lack of communication from the people I’ve encountered definitely made me not want to come back here. Everything else was alright. The whole process was extremely stressful and the communication could hav definitely made me not want to come back here. Everything else was alright. The whole process was extremely stressful and the communication could have been a lot better in my opinion. More

by emmcdaniel0 Verified Customer Verified Customer

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This dealership dropped the ball on a number of things regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step fo regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step foot into the dealership, should not result any differently than being physically present. The lack of returned phone calls left me wondering if this was a legitimate dealership.When I'd call, i'd get bounced around do different people and I wasn't always notified with whom I was speaking to. When messaging through text, I never knew who I was communicating with. Delivery of the vehicle via "runners" was extraordinary , with Ron and Ken delivering the truck to NY. The downside of this delivery is that I received only one key, no owner's manual, no documentation, such as my purchase invoice/receipt, no credit payment information. Unfortunately I'm really not sure if I could recommend Empire Ford, based on this transaction. The question above about would I recommend this dealership should have a "maybe" box. That I would have been more comfortable selecting. More

by Bartmann3 Verified Customer Verified Customer

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Nobody ever seems to have an answer for you with questions that you have Top management never seems to be there to give answers questions that you have Top management never seems to be there to give answers More

by rztraxjd Verified Customer Verified Customer

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The dealership is good the people are nice. They work with the customers when they have issues to be fixed They work with the customers when they have issues to be fixed More

by LISA1453605 Verified Customer Verified Customer

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Worst Dealership ever. Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the extended warranty they offered and I had purchases. I replaced the battery myself but it still kept dying. I brought it back and showed them the new battery. They kept the vehicle for almost a full week. Told me they replaced alternator. Then tried to charge me 300 in diagnostic fees for the week. My extended warranty had a 100 deductible, i had to fight to only pay that. When I finally drove the Explorer home, the infotainment system didn't work and there was a loud rattling coming from where the alternator is. I drove to a Toyota dealership and traded that xxx in same day. More

by armygreen765 Verified Customer Verified Customer

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I bought my car in November an my trani blew 1 month after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed but refuse to put me in a rental only want to reimburse 175 out of 3873.00$ . I don’t no recommend going here. Thankfully I found a lawyer to sue & go for lemon law but it’s not helping me now More

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Deja was very professional and courteous from start to finish! I enjoy my new Chevy Equinox! finish! I enjoy my new Chevy Equinox! More

by ridgwayfred Verified Customer Verified Customer

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