Robert Zeidenberg
Robert Zeidenberg at Scranton GMC of Vernon

Robert Zeidenberg | Page 28

Service Department Manager

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.5
299 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

38 yrs, 10 mos

4.5

299 Reviews

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299 Reviews of Robert Zeidenberg

May 12, 2021

Dealership Rating
Employee Rating

Scranton motors employs a very respectful, considerate and kind individual that processed my vehicle into service. The gentleman that processed me out was a lovely individual as well. More

by rose_hipps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , David Rogers, Not sure of the name of the employees that provided the services

May 01, 2021

Dealership Rating
Employee Rating

Service department was great as usually. There’s really no need to mandates a twenty five word response. When you can say they were excellent as usual. More

by tasmith26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 30, 2021

Dealership Rating
Employee Rating

There was no waiting to check in. The customer lounge was very nice. The wait was no longer than my expectations. The service advisor stepped me through the process so I understood everything about the servi More

by DAVID@LADIZKILAW.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 29, 2021

Dealership Rating
Employee Rating

Very good fast service friendly people will go there again. Great place to go recommend it to sum one else very impressed ok ok ok More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 24, 2021

Dealership Rating
Employee Rating

Hands down the best dealership experience I have ever had! They do not rob you like let's say Balise of Springfield and West Springfield by over charging you and giving you a vague description of what's More

by Sirmarlonterrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 11, 2021

Dealership Rating
Employee Rating

Always great service. Price was a bit much but in the end, always great service. I hope to go back soon to possibly get an Escalade More

by NATDAUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 09, 2021

Dealership Rating
Employee Rating

Very disappointed to have grease marks left on my driver door black panel and on my center pillar white vinyl trim. Inexcusable. I take meticulous care of my Lacrosse. More

by pab37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Conlon , David Rogers

Apr 12, 2021

Scranton GMC of Vernon responded

Good Afternoon, I've brought your concerns to the attention of Mike Conlon (the director of the Service Department), and he would like to look into how this happened and discuss the situation with the staff members involved. However, I was not able to locate your information based only on your screen name. Would you mind responding to this review (privately if you would like), with your full name and contact info? Please include the best time and method to get in touch with you, and I will make sure Mike gets the information. Thank you for your feedback, and have a great day.

March 26, 2021

Dealership Rating
Employee Rating

Very reliable and efficient always take the time to explain what was done and the cost keep you updated as to what should be done next. More

by CHRISTINE.PHILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

March 18, 2021

Dealership Rating
Employee Rating

Always my first choice for service on my GM vehicles. The people are cordial, the service prompt and the quality excellent. I have utilized Scranton service for many years and never been disappointed. More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

March 13, 2021

Dealership Rating
Employee Rating

Staff was courteous and professional. They did what they promised to fix the issue and provided a loaner as I requested so I was not inconvenienced. More

by MMONGILLO13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Amanda Soucie

Mar 16, 2021

Scranton GMC of Vernon responded

I am so glad to hear this! We really appreciate you giving us the chance to address your concerns and turn the situation around. And thank you so much for taking the time to leave an updated review with the positive outcome. It is very thoughtful of you to do that. Please take care, and have a wonderful day!

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