Robert Wolfe

I will start this off by saying Nucar has a FANTASTIC sales department, but their service department is another story. Every single time I try and call to schedule an appointment, I am put on hold (the o sales department, but their service department is another story. Every single time I try and call to schedule an appointment, I am put on hold (the online system does not work to schedule appointments, I've tried). Yesterday was close to ten minutes, I had to hang up and call back for someone to answer. I've had one key fob replaced under the key replacement warranty last year (which was a disaster, my fob was never ordered and I sat in the waiting room for 45 minutes before anyone even told me they didn't have my fob in stock) and this year I need to get another replaced for a different vehicle. Each time, I am sent to parts to make sure a fob is in stock, which as the customer I don't feel it is my job to do that considering I don't work for Nucar, then I am bounced back to service to sit on hold to schedule the appointment. The gentleman who answered in parts was quite rude because I did not have the last 8 of the VIN, he snidely said that's crucial information for ordering a transmitter. I then had to leave a message for the lady in service to schedule my appointment, it is now the next day and no call back. Nucar needs to get their act together in service and parts, because it's terrible. If anything, hire an appointment coordinator to strictly schedule appointments, because trying to make an appointment is a pain and it shouldn't be that way. Also, when your vehicle is being worked on for an extended period of time, there is literally ZERO communication from the service department on what is going on with your vehicle. More

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