Robert Wolf | Page 8

Quick and simple Once again, Robert in-service got us through my daughters issue seamlessly. You will not find a better, Well rounded, and extremely knowledgeable hum Once again, Robert in-service got us through my daughters issue seamlessly. You will not find a better, Well rounded, and extremely knowledgeable human being to deal with than Robert. It's nice to find a repair facility that has people you can trust especially when it comes to your family's vehicles More

by CM7SERVICES Verified Customer Verified Customer

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Best customer service I have ever experienced I took my 2007 trailblazer in because the A/C was blowing warm when I took off from a stop. My service writer (Robert) was awesome, I didn't have an a I took my 2007 trailblazer in because the A/C was blowing warm when I took off from a stop. My service writer (Robert) was awesome, I didn't have an appointment, he told me that they were booked, but would squeeze me in to get me taken care of, I really appreciated that. I had a warranty through a third party company, and for some reason, they didn't cover what was wrong with my vehicle (bad clutch fan and thermostat), he then proceeded to talk to his service manager and explained what was going on. I am on a tight budget and couldn't afford the expensive repairs, they helped me out by doing what they could on price, I couldn't thank them enough because they really helped me out when I was in bind. I really respect the Service Management and Department at this location? (Sands Chevrolet in Surprise), they saw I was stuck in a situation and besides saying sorry we can't help you, they did anything and everything they could to help me. I really want to thank the Service Manager (Dereck) and Service Writer (Robert) for really helping me out that day. I won't go anywhere else now, this is my location for repairs on my Chevy's for a long time. More

by TYCACUR Verified Customer Verified Customer

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Excellent service! This place always takes great care of us and our cars! They were able to accommodate for us to leave our car there while we gone on vacation. We pic This place always takes great care of us and our cars! They were able to accommodate for us to leave our car there while we gone on vacation. We picked it up when we got back fully serviced and washed. Thank you! More

by RAMIREZ Verified Customer Verified Customer

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A great experience Robert assisted me , he checked my car in, kept me informed the whole time, he called me with updates, He is very friendly and pleasant . Robert has t Robert assisted me , he checked my car in, kept me informed the whole time, he called me with updates, He is very friendly and pleasant . Robert has the Best customer service skills and has a great attitude. I have dealt with other workers there in the past and they were not as friendly.The shuttle drivers Ryan and Tom were excellent as well. Thank you all for making my experience a great one! More

by Michelle M. Verified Customer Verified Customer

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Professional, friendly, economical I went in for an Artic Blast AC booster treatment with hesitation but the agent Robert reassured me it's effective here in AZ & will not ruin AC compr I went in for an Artic Blast AC booster treatment with hesitation but the agent Robert reassured me it's effective here in AZ & will not ruin AC compressor, it will help it. Also had a coupon sale price for that & an oil change. They also walked me through a Bluetooth music issue , very helpful. They take the time to care about customer service. More

by linda s Verified Customer Verified Customer

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Over charged for an oil change My 24 year old took my vehicle in for an oil change. Had a $50 coupon to use toward the oil change. When it came time to pay the bill, they said they My 24 year old took my vehicle in for an oil change. Had a $50 coupon to use toward the oil change. When it came time to pay the bill, they said they applied another coupon and still charged $35. It doesn't cost $85 for an oil change. After the car got home and I found out about the charge, I went back to get a full refund. It appears they were trying to take advantage of a young adult who isn't familiar with the games auto dealers play! I will be sure to teach him better before he goes to buy a vehicle from an auto dealer so he knows the games auto dealers play on inexperienced individuals. The women behind the billing counter were the ones that over changed. When discussed with Michael Jajou over the phone, he was very rude. Did not have a problem with Robert Wolf. More

by WHG Verified Customer Verified Customer

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Disappointed After picking up my car I heard a noise under the hood. My husband opened the hood and the cover to the air cabin filter had not been put back on and After picking up my car I heard a noise under the hood. My husband opened the hood and the cover to the air cabin filter had not been put back on and the hood was shut on it and broke it into pieces. I called the next day and spoke with a manager was told to come back in I did but the service man wasn't there that day so another gentle took my name and said it would be ordered. I called 2 days later because no one called me I spoke with my service guy and no one left him a note or anything just the broken parts on his desk. My part was finally ordered. Also a front end element was done but now my car pulls to one side horribly when it didn't do that before. Very disappointed with my service this time. Robert was always very friendly , just not happy with the final results. More

by THOMASFAMILY5 Verified Customer Verified Customer

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Keep me up to date as to what needed to be done Came in for oil change. Unfortunately there were some issues that need to be fixed. I always keep my cars up to date on the service, but one thing aft Came in for oil change. Unfortunately there were some issues that need to be fixed. I always keep my cars up to date on the service, but one thing after another lead to another. They replaced everything that need attention and of course it became a very expensive oil change. More

by MAIL2DICK Verified Customer Verified Customer

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Oil change Ken Ashby was very unprofessional. And he was a ware we could here him talking to Robert about why we were not paying. (Rudely) I let him know it was Ken Ashby was very unprofessional. And he was a ware we could here him talking to Robert about why we were not paying. (Rudely) I let him know it was because we had a coupon. He said"Oh". More

by MRSSPAULDING14 Verified Customer Verified Customer

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Great service Great Dealership Everyone at this dealership are very knowledgeable regarding the repairs needed for your vehicle . My go to place for repairs to my vehicle . I recomm Everyone at this dealership are very knowledgeable regarding the repairs needed for your vehicle . My go to place for repairs to my vehicle . I recommend to my family and friends . Special thanks to Robert Wolf ,my Service Advisor. Respectfully , RETIRED DETECTIVE CLYDE T . SCHELLENGER PHOENIX POLICE DEPARTMENT More

by CSI.INVESTIGATIONS.2400 Verified Customer Verified Customer

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