Robert Twilley

Bought 2020 Ford F-350 Super Duty XLT August 17th 2024 from Stoops . Drove home lay that night after being there 4 hrs for paperwork. Engine light came on. Inform them spoke with Cory basically said bring from Stoops . Drove home lay that night after being there 4 hrs for paperwork. Engine light came on. Inform them spoke with Cory basically said bring in will look at codes and I said fix for free too? He said you bought as is and not warranty and even a new car that could happen to! So we took to our mechanic we could trust and he found metal shavings I fuel tank. Contact them again and was told GM would call me! Nothing yet! Spoke with Robert the salesman who sold to us. Basically saying he didn’t know and need to talk with GM . Which he already knew this because he said I would be getting a call from them shortly. We also dealt with Steve McFarland on price but when I called and they gave me Cory and he was rude. None of them called us back! So basically have a 40,000 dollar truck we can’t drive unless we pay to have fix for 8,000 to 15,000 dollars.Our mechanic hoping he can fix it for the 8,000. He also told us someone had mess with the fuel filter because not the factory one. Stoops said they didn’t know but if local trade like they said then they know who the got it from because car fax says 2 owners.They are not willing to stand behind what they sold us evidently because no response and I doing the calling and text salesman Robert. We were even desperate enough to say meet us halfway on repairs. Can prove by mileage that we only drove it home and then to mechanic once to check engine codes and then yo take get get repaired. People do not buy just trying to save others from what we going through. And now from word of mouth we are not the first🥲😡 More

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We were very happy to work with Robert in helping us with our vehicle purchase! our vehicle purchase! More

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They get the job done they work hard to get a car you can afford thank you Wendy bach afford thank you Wendy bach More

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Robert helped our daughter buy her first car as an adult. I cannot say enough about how easy he made the purchase. We felt he was very patient with us and gave us his honest advice and took care of her as if I cannot say enough about how easy he made the purchase. We felt he was very patient with us and gave us his honest advice and took care of her as if he would his own daughter. Thank you!!!! 10 stars! More

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