Robert Swayka

Everyone at Tirappelli Ford is very friendly, they help me to choose the best car for me and listen to my needs, I felt at ease making my choice. Robert was my sales rep, he was polite, friendly and answer me to choose the best car for me and listen to my needs, I felt at ease making my choice. Robert was my sales rep, he was polite, friendly and answered to all my questions and Ken helped me with my trade in and followed up with me to ensure my new car is working well for me. Lastly, Bob from finance department, made this the best car buying experience for me. More

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Deceptive They willfully concealed a defect in the used car I purchased. I test drove it 3 times and the defect was not apparent until I got it home. I was told They willfully concealed a defect in the used car I purchased. I test drove it 3 times and the defect was not apparent until I got it home. I was told it had been completely re-conditioned, and I foolishly took them at their word. They wanted thousands of dollars to make it right and claimed they had no idea. Calls and letters to the owner went unanswered. I was made aware that the Illinois Secretary of State has a police department that investigates situation like this and I intend to contact them. I am in the process of contacting the previous owner to see if the defect existed when it was traded in. More

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Excellent experience My husband and I went in to buy a new explorer and were blown away by the excellent experience. From beginning to end, our salesman went out of his w My husband and I went in to buy a new explorer and were blown away by the excellent experience. From beginning to end, our salesman went out of his way to meet our needs. The process was smooth, quick and pressure free unlike other dealerships. We got an incredible deal thanks to the manager Rob. Highly recommend and will definitely be back for our next vehicle. More

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Floored at Ford! My experience at Ron Tirapelli Ford was excellent! My salesman Javon and general sales manager Robert were very accommodating and patient. They made s My experience at Ron Tirapelli Ford was excellent! My salesman Javon and general sales manager Robert were very accommodating and patient. They made sure that they weren't only selling a car but building a relationship. WAY TO GO TIRAPELLI TEAM!! More

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Overall great experience We were shopping around for a specific make and model and after realizing that the other dealers we had visited weren't really working with us we trie We were shopping around for a specific make and model and after realizing that the other dealers we had visited weren't really working with us we tried Tirapelli Ford. Our salesman was Bob and he went above and beyond to get us the best price out there. After we decided to purchase and sat down with Rob he found some more savings for us. We have bought our share of cars and I truly felt that both guys were pretty honest with us. Yes, I would have loved to get the vehicle a little cheaper but I do believe we got the best deal with Tirapelli Ford. I have had the car for 3 months and still love it. Definitely a dealer to check out!! More

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DECEPTIVE PRACTICES -- Don't be scammed A sales mgr. and a finance guy at Ron Tirapelli Ford repeatedly lied to and misled my daughter and son in law -- tricking them into thinking they had A sales mgr. and a finance guy at Ron Tirapelli Ford repeatedly lied to and misled my daughter and son in law -- tricking them into thinking they had bought a used car; after signing the bill of sale contract, financing and other documents -- sent them on their way thinking it was a done deal. They insured the vehicle, put aftermarket floor mats in it and showed us the car as proud new owners. In the days to come after the sale. These two decievers began calling and texting messages "bring the vehicle and the paperwork back because we have a better deal for you." Another message was "bring back the vehicle because you forgot to sign some things." I told them not to fall for it. After about a week the message changed to "you don't actually own the vehicle -- bring it back or we'll get the police involved." I went to the dealership with my daughter and son in law and we explained the situation to the other sales mgr. who had the finance guy void out all the paperwork having returned the vehicle. Shame on these shysters for lying to a young honest couple who were trying to buy their first used vehicle together. Ron Tirapelli has some house cleaning to take of. Fortunately for Chicago-land and the surrounding cities there's no shortage of other more reputable dealerships to do business with. More

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