Charged me $119 to diagnose a seat heater that was not
working. Told me it would be $1700 to fix it when another mechanic fixed it at no charge because it was a simple fix.
working. Told me it would be $1700 to fix it when another mechanic fixed it at no charge because it was a simple fix.
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by leary.mindy
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Courtesy Nissan responded
`Hi Leary this is Angela, one of the managers at Clay Cooley Nissan of Richardson. Thank you for sharing your feedback. We’ve been trying to reach you to go over your experience. Our $119 diagnostic covered testing the seat heater, and our estimate reflected a damaged seat-heater harness. Per safety guidelines, we don’t repair a compromised harness due to fire risk, we only replace it. If you’d like to review the results together or need anything else, please call me at 972-792-5657 or 469-655-6745. I would love to turn this into a better experience for you.
Didn’t feel they were completely honest.
I question two of the contradictions I was told. They were very nice and polite but just not comfortable with the outcome!
I question two of the contradictions I was told. They were very nice and polite but just not comfortable with the outcome!
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by Shekaride
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Courtesy Nissan responded
Hi, this is Angela, one of the managers here at Clay Cooley Nissan of Richardson. I’m sorry we don’t have your contact information to reach out directly. I’d really like the opportunity to go over your visit and clear up any concerns about the information you were given. Please feel free to call me at 972-792-5657 or 469-655-6745 I would love the opportunity to make things right.
Great service.
Bob Schille was really great determining our needs, cost estimate and keeping me updated on progress of service.
Bob Schille was really great determining our needs, cost estimate and keeping me updated on progress of service.
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by eastercr
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Courtesy Nissan responded
Thank you for sharing your experience! We’re delighted to hear that Bob provided excellent service, clear communication, and kept you updated throughout the process. We’ll be sure to share your kind words with him. We appreciate your trust in Clay Cooley Nissan of Richardson!
I have been several times to this dealer and the service
is always the best.
is always the best.
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by perez_mando
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Courtesy Nissan responded
Thank you for your continued trust and loyalty! We’re thrilled to hear that each of your visits has been a great experience. Our team truly appreciates your support and looks forward to serving you again at Clay Cooley Nissan of Richardson!
Everyone was nice and the service was done quickly and I
received a thorough inspection
received a thorough inspection
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by jasmonae_rountree
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Courtesy Nissan responded
Thank you for the great feedback! We’re happy to hear our team provided quick service and a thorough inspection while making your visit a pleasant one. We truly appreciate your trust and look forward to serving you again at Clay Cooley Nissan of Richardson!
Great experience!
My service advisor was very helpful and knowledgeable with answering my questions and understanding what I needed.
My service advisor was very helpful and knowledgeable with answering my questions and understanding what I needed.
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by LMABARY03
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Courtesy Nissan responded
Thank you for sharing your experience! We’re delighted to hear your service advisor was helpful, knowledgeable, and attentive to your needs. We truly appreciate your feedback and look forward to serving you again at Clay Cooley Nissan of Richardson!
Bob Schille was able to replace our front bumper in two
trips to the dealership. Had I taken it to a body shop I would have probably needed a rental car and left mine for several days. Bob got me passed al
trips to the dealership. Had I taken it to a body shop I would have probably needed a rental car and left mine for several days. Bob got me passed all those headaches and our Pathfinder looks as good as new. I've also had Bob as my Service Advisor for regular maint service and he has always done me right.
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by eastercr
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Courtesy Nissan responded
Thank you for the wonderful feedback! We’re so glad to hear that Bob took great care of you and made the process quick and convenient. It’s great to know your Pathfinder looks as good as new and that you’ve consistently had positive experiences with him. We’ll be sure to share your kind words with Bob and our team.
Overall great service and quick, also the service advisor
Robert was great. Thank you very much!
Robert was great. Thank you very much!
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by borisg121
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Courtesy Nissan responded
Thank you for the great feedback! We’re happy to hear your service was quick and that Robert provided excellent care throughout your visit. We truly appreciate your kind words and look forward to serving you again at Clay Cooley Nissan of Richardson!
Professional, knowledgeable, patient, no hidden fees,
fast WiFi, short waiting time, friendly and nice staff, recommended
fast WiFi, short waiting time, friendly and nice staff, recommended
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by janeliu1009
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2025 -
Courtesy Nissan responded
Reviews like this give us motivation and help us ensure we continue providing high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
It’s good copretiv persons.
Great job no complaints good experience maybe more better servicing
Great job no complaints good experience maybe more better servicing
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by alhafeez34
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2025 -
Courtesy Nissan responded
We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Richardson!
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19 yrs, 5 mos
service manage and director over parts
