Robert Rice

I purchased a 2013 Jetta TDI Diesel from Shawn Baron. I have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was some have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was something wrong with the car because my mpg went way down. I just couldn’t put my finger on it. At 80,000 I decided to do the DSG Transmission myself. The capacity should be 4 1/2 quarts of fluid. I had a friend with me when I drained The DSG transmission. I got 9 quarts out of it!!!! They probably never drained the original transmission fluid and added another 4 1/2 quarts. after I did my own service the car started driving well again and my fuel economy went back up. I was surprised that they did not blow my transmission due to their negligence! I called the service manager Melvin Ramos and asked who was the xxxxxx who put 9 quarts of transmission fluid in my car? He said he would follow up and get back to me. He never did The next time I came back to the service department for warranty work I produced the 5 gallon bucket with a 9 quarts of transmission fluid in it. The new xxxxxxx in the service department tried to suggest that I could’ve just put any oil in that bucket!!!! I told him that I had notified Melville Ramos at the time. And that he was supposed to follow up and did not. So this xxxxxxx basically accused me of trying to perpetrate a fraud! I am mediately asked to speak to the general manager four times that day. They made excuses and said he wasn’t available. This is a den of vipers and they should never be trusted by anyone! they are absolute low class people. More

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"Great dealership !" Jose was very friendly and professional when my wife and I purchased our car several months ago. When I brought in my Passat to the service area for Jose was very friendly and professional when my wife and I purchased our car several months ago. When I brought in my Passat to the service area for the first time Robert was also very friendly, easy to talk to, and he resolved my problem within minutes. I am very happy to have travelled from Brooklyn to VW of Huntington P.S. I love my car!!! More

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First class service They did it again !!!! Absolute AAA+++ !! I own 4 VW cars. Always very positive experience during all my visits for service. THANKS VERY MUCH GUYS !! They did it again !!!! Absolute AAA+++ !! I own 4 VW cars. Always very positive experience during all my visits for service. THANKS VERY MUCH GUYS !! More

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New Passat purchase Great dealership! This is my 4th purchase of a VW and I wouldn't go anywhere else. Everyone I dealt with was wonderful and I would not hesitate to r Great dealership! This is my 4th purchase of a VW and I wouldn't go anywhere else. Everyone I dealt with was wonderful and I would not hesitate to recommend or go back. I love my VW and Huntington VW! More

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Absolutely First Class I have been dealing with Volkswagen of Huntington since 2011. This is when I purchased my first Volkswagen , a 2011 Touareg. Since then my family and I have been dealing with Volkswagen of Huntington since 2011. This is when I purchased my first Volkswagen , a 2011 Touareg. Since then my family and I have purchased 5 more vehicles from them. The service is OUTSTANDING !!!. Prices compare to other dealers on Long Island much ,much better. My family and I are always welcomed and everyone is always so kind. The salesperson that I have mainly worked with is Shawn( now manager) He is fantastic. He will always go above and beyond to make the customer happy.John, General Manager makes sure customer lives his office happy. He has always taken care of my family and me, not just with car purchases but service and anything else that we may need. Finally, when I come for service James and Robert provide quick , professional repairs and advice THANKS GUYS !! I will buy another vehicle from this dealer . More

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Oops I did it again..hit a pothole and was riding on a donut Robert Rice was very helpful with getting my tire replaced and ordered a new part for my radio. He really cares about what he does and it shows throug Robert Rice was very helpful with getting my tire replaced and ordered a new part for my radio. He really cares about what he does and it shows through in his interactions. He has a very busy client load, especially on a Saturday morning when everyone is asking him a million questions all at the same time. What sets him apart is his affable disposition and that he is involved with each client personally. More

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Excellent Service I had an unexpected issue with my 2011 Jetta that I recently purchsaed from another dealership. I went in to see Robert and he had a tech on hand read I had an unexpected issue with my 2011 Jetta that I recently purchsaed from another dealership. I went in to see Robert and he had a tech on hand ready for a test drive. After determining there was an issue with the vehicle, he was able to have the car repaired while I waited. I have owned several vehicles in the past and have worked with service departments but I never had such a great experience working with a group of professionals like I've experienced today. They were coridal, considerate and concerned with the issues at hand. I appreciate the professionalism Rob and his staff has shown. More

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