Robert Quiroz | Page 3

Made me feel like I was a priority and not just another sell to get for the day. I felt welcomed and felt like I was being taken care of! sell to get for the day. I felt welcomed and felt like I was being taken care of! More

by GUADALUPEAGUINAGA05 Verified Customer Verified Customer

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Jesus was great and very knowledgeable when it came to both our civic and accord both our civic and accord More

by LEOS36RB Verified Customer Verified Customer

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Was surprised about the level of tasks involved in returning a leased vehicle with the intent to purchase. All those tasks only contribute to additional costs in the purchase and finance of the leased returning a leased vehicle with the intent to purchase. All those tasks only contribute to additional costs in the purchase and finance of the leased vehicle. $3k for receiving, inventory, vehicle “make ready” on top of the unit valuation doesn’t add value to the customer experience. Although there’s no price negotiation, going through sales seems to be unnecessary. I suggest a value add process review (kaizen) to make it easier for a customer going through this process and have a more enjoyable customer experience. More

by NMEZA1 Verified Customer Verified Customer

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