Robert Phillips

Robert was very professional and not pushy just to get a sale, I never felt rushed the whole time I was there just to feel like I was just another customer. sale, I never felt rushed the whole time I was there just to feel like I was just another customer. More

by VIPERSPEEDGTS Verified Customer Verified Customer

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I bought a minivan from Russ Darrow in September of 2024. At first, the sales and service seemed good. However, it took a few weeks to get the van properly cleaned. And the van had to be cleaned TWICE bec At first, the sales and service seemed good. However, it took a few weeks to get the van properly cleaned. And the van had to be cleaned TWICE because they didn’t do a very good job the first time. It was November before I got the 8th seat that should’ve been in the van from the start. And the key sense feature still does not work correctly, and it’s the middle of February! I’ve talked numerous times with the sales rep, Bob Phillips, who always assured me it would be fixed. He’s taken the van into the shop to have it looked at a few times. Each time dropping off a loaner vehicle that I need to put gas in before I can go anywhere other than the nearest gas station. And he doesn’t bother to replace the gas he’s used driving my vehicle round-trip from Janesville to Madison. The techs at the dealership said there is a problem with the radio, which is the cause of the Key Sense issue, and the radio needs to be replaced. The sales rep told me that a new radio would be ordered to correct it, but it’s becoming apparent that it has not. This has been going on since the purchase at the beginning of September! And now, Bob is telling me that the keysense feature is working exactly as it should, although nothing has been done to address the issue. Then Drake Lallas responds to posts to discuss. When I provided my contact info, he responded, “Good morning, Shawn , I am not the General Manager of our CDJR store … I did forward your email to the management team as well as Mr. Phillips,” and nothing ever happens. More

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Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions. More

by LASCHE19 Verified Customer Verified Customer

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We picked up our car on Friday night. The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were not wiped down but dried in various areas of the interior, and the car had a half a tank of gas. Upon bringing this to the attention of our salesman, I was advised that he saw the same thing on the interior of the car (but made no offer to have it rectified), I was told they do not provide a full tank of gas because it is not a “certified vehicle” and I was told they would get the tire valve covers to me. Not even an apology. With a dealership the size of Russ Darrow, I would think we would receive a better level of customer service. More

by HOUSEOFMORTS Verified Customer Verified Customer

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When I’ve required service it has need completed in a timely manner and the service writers have been prompt and informative. timely manner and the service writers have been prompt and informative. More

by JLOOZE101 Verified Customer Verified Customer

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Bob Phillips is a very helpful Salesperson. He was great throughout the whole process. The rest of the staff was very helpful and informative. He was great throughout the whole process. The rest of the staff was very helpful and informative. More

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Russ Darrow made my new purchase smooth and painless. I would recommend Jason Malloy and Robert Phillips to anyone looking for a vehicle! I would recommend Jason Malloy and Robert Phillips to anyone looking for a vehicle! More

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Great service, great knowledge, we were well taken care of! Awesome team to work with! of! Awesome team to work with! More

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Very clean and welcoming showroom, very helpful sales person, great service dept. have always been pleased with Russ Darror, Madison. person, great service dept. have always been pleased with Russ Darror, Madison. More

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Bob Phillips treats his customers with respect and honesty! He makes sure you are taken care of and love working with him. honesty! He makes sure you are taken care of and love working with him. More

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