I enjoy spending quality time at the lake with my wife, Tammy, and two daughters, Stephanie and Taylor. We like to ski, tube and swim. I've been in the automotive industry since 1990. I have been at Five Star Ford since 2007 and started off as the shop foreman. I became Service Director on February 13, 2013. I am a certified senior master technician as well as a certified master service manager. I feel very blessed to work for an organization that cares so much about it's customers and employees.
Read more37 Reviews
Write a ReviewDealership Experience
17 yrs, 10 mos
Industry Experience
34 yrs, 5 mos
Specialties & Trainings
Master Certified Service Manager and Senior Master Tech
37 Reviews of Robert Morgan
May 13, 2023
John Hilsinger is the best salesman to work with. Just completed my 4th purchase with him and will be back again. He and his team make the car buying experience actually enjoyable and happy to sign. Just completed my 4th purchase with him and will be back again. He and his team make the car buying experience actually enjoyable and happy to sign. More
Other Employees Tagged: Elbert (Tut) Edwards, John Hilsinger, Sam Oreggio
December 22, 2022
Five Star Service NRH is really a Michelin Star shop! Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriousl Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriously. Special appreciation goes to Nick Hernandez who was eager to get my service project underway, advocated my interests with respect to technician recommendations, and made certain that all my needs were met! There is no better place to have a Ford serviced. More
Other Employees Tagged: Nick Hernandez
August 15, 2022
Fantastic service department! Shout out to Robert Morgan for taking care of my situation when a part from my Bronco was damaged. He went way over and beyond to fix the problem and Shout out to Robert Morgan for taking care of my situation when a part from my Bronco was damaged. He went way over and beyond to fix the problem and had me on my way in no time. Very professional supervisor and this is why I will continue to be a loyal customer for many more years! More
May 03, 2019
Disrespectful and Insulting This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I w This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I went to Five Star Ford was for an airbag recall, and I included simple oil change with tire rotation, which led to a disappointing and embarrassing experience for me. This employee further insulted me by calling me a liar on two occasions, telling me "You are confused", wearing his hat, addressing me by my first name (which he had incorrect) and calling me "Miss". He needs to be moved to a position where he does not have to interact with the public, specifically senior customers. The service department failed to advise me the windshield wipers needed to be replaced, there was some type of "ignition problem", failed to rotate my tires, and stated: "Your battery has failed. You may not get home. We can replace it for $152.00"; however, when AAA arrived, they tested the battery and clearly stated their was nothing wrong with the battery, but there was battery acid leaking from the battery. It was obvious to me battery acid was leaking when AAA raised the hood on my car. I was grossly disappointed that the service department identified my battery problem incorrectly and it was obvious they made no attempt to even clean the battery, nor the cables. If you experience any problem with the service department, please do not subject yourself to being insulted and embarrassed by Johnny Tisdale. More
Other Employees Tagged: Rick Dike, Johnny Tisdale , Michael Fitch, Someone that worked in the repair shop. I do not recall his name, but he was not helpful.
April 01, 2019
Treats You As Family If you want to be treated like family and valued as a customer then come to 5 Star Ford. They truly care about you and your family and will work extre If you want to be treated like family and valued as a customer then come to 5 Star Ford. They truly care about you and your family and will work extremely hard to take care of you and your family. Do not waste your time going anywhere else. Their sales and service department is the best!!! Do yourself a favor and become part of the 5 Star Ford family. More
Other Employees Tagged: Joshua Fichter, Alfred El-Darazi, Jeff Crabtree , Chris Adams, Bubba Smith
September 24, 2018
GREAT buying experience!! My car salesman John Birdwell was AWSOME!!!!!!!!! He went above and beyond to help me get into my SUV. Everyone was so kind and I never felt pressu My car salesman John Birdwell was AWSOME!!!!!!!!! He went above and beyond to help me get into my SUV. Everyone was so kind and I never felt pressure at any time during my buying experience. John got me all the cash rebates possible and great % on my financing. I highly recommend 5 Star Ford and ask for John Birdwell you won't be sorry. More
Other Employees Tagged: Michael Huntzinger, Odie Terry, Johnny Tisdale , John Birdwell, Siva David "MIT" Christos
August 25, 2018
Always Reliable I have used Five Star for two car purchases and all service on those vehicles. I am very please with the purchase experience and the personnel with w I have used Five Star for two car purchases and all service on those vehicles. I am very please with the purchase experience and the personnel with whom I have dealt. Specifically and most recently, I purchased a new 2018 Ford Explorer from Eddie Laguana as the sales rep and Tut Edwards as the Finance Manager. Both should be commended for their professionalism and willingness to listen to my wants and needs. I am continually served by MY service advisor, Abby Peal. Thank you for being so wonderful, Abby! ...a very satisfied customer here! More
Other Employees Tagged: Joshua Fichter, Elbert (Tut) Edwards, Eddie Laguana, CarPro Show , Abby Peal
July 11, 2018
Best dealership ever I’ve used Five Star Ford for over 20 years.I have bought 3 vehicles from Jeff Smith the go to guy for me, he is the nicest person ever.I also take all I’ve used Five Star Ford for over 20 years.I have bought 3 vehicles from Jeff Smith the go to guy for me, he is the nicest person ever.I also take all my vehicles to the wonderful service department as well they are the Best!! More
Other Employees Tagged: Jeff Smith, Bobby Zelt , Siva David "MIT" Christos
January 31, 2018
Great car buying experience Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every s Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every step. We've worked with other Ford dealerships and the experience at Five Star was far superior. They are the only Ford dealer I would ever consider in the future. More
Other Employees Tagged: Joshua Fichter, Marisa Thompson, Caleb Rothganger , Siva David "MIT" Christos