Robert Morgan
Robert Morgan at Five Star Ford

Robert Morgan

Service Director

Five Star Ford

6618 NE Loop 820
North Richland Hills, TX 76180

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37 Reviews

I enjoy spending quality time at the lake with my wife, Tammy, and two daughters, Stephanie and Taylor. We like to ski, tube and swim. I've been in the automotive industry since 1990. I have been at Five Star Ford since 2007 and started off as the shop foreman. I became Service Director on February 13, 2013. I am a certified senior master technician as well as a certified master service manager. I feel very blessed to work for an organization that cares so much about it's customers and employees.

not yet
rated

37 Reviews

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Dealership Experience

17 yrs, 10 mos

Industry Experience

34 yrs, 5 mos

Specialties & Trainings

Master Certified Service Manager and Senior Master Tech

37 Reviews of Robert Morgan

May 13, 2023

Dealership Rating
Employee Rating

John Hilsinger is the best salesman to work with. Just completed my 4th purchase with him and will be back again. He and his team make the car buying experience actually enjoyable and happy to sign. More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 22, 2022

Dealership Rating
Employee Rating

Five Star Service NRH is really a Michelin Star shop! Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriousl More

by pfarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Hernandez

August 15, 2022

Dealership Rating
Employee Rating

Fantastic service department! Shout out to Robert Morgan for taking care of my situation when a part from my Bronco was damaged. He went way over and beyond to fix the problem and More

by Marie.montez2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 01, 2022

Dealership Rating
Employee Rating

I definitely would not recommend. Dealer does not take responsibility nor try to help customer. More

by Unsatisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tommy Ledbetter

May 03, 2019

Dealership Rating
Employee Rating

Disrespectful and Insulting This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I w More

by map2442
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Rick Dike, Johnny Tisdale , Michael Fitch, Someone that worked in the repair shop. I do not recall his name, but he was not helpful.

April 01, 2019

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Employee Rating

Treats You As Family If you want to be treated like family and valued as a customer then come to 5 Star Ford. They truly care about you and your family and will work extre More

by jlrust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fichter, Alfred El-Darazi, Jeff Crabtree , Chris Adams, Bubba Smith

September 24, 2018

Dealership Rating
Employee Rating

GREAT buying experience!! My car salesman John Birdwell was AWSOME!!!!!!!!! He went above and beyond to help me get into my SUV. Everyone was so kind and I never felt pressu More

by Great experience!!!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Huntzinger, Odie Terry, Johnny Tisdale , John Birdwell, Siva David "MIT" Christos

August 25, 2018

Dealership Rating
Employee Rating

Always Reliable I have used Five Star for two car purchases and all service on those vehicles. I am very please with the purchase experience and the personnel with w More

by KCSofa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 11, 2018

Dealership Rating
Employee Rating

Best dealership ever I’ve used Five Star Ford for over 20 years.I have bought 3 vehicles from Jeff Smith the go to guy for me, he is the nicest person ever.I also take all More

by Morgan60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Smith, Bobby Zelt , Siva David "MIT" Christos

January 31, 2018

Dealership Rating
Employee Rating

Great car buying experience Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every s More

by cw123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fichter, Marisa Thompson, Caleb Rothganger , Siva David "MIT" Christos

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