Robert Marr
Robert Marr at Mercedes-Benz of Silver Spring

Robert Marr | Page 5

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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71 Reviews
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71 Reviews

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71 Reviews of Robert Marr

May 13, 2022

Dealership Rating
Employee Rating

Robert Marr in the service department is always so friendly and helpful. I highly recommend him. More

by charlottew822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2022

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

May 02, 2022

Dealership Rating
Employee Rating

Staff are friendly, knowledgeable, responsible. Dealership is clean, upkeep, pleasant, under good management. I’d recommend them to friends. More

by Graycekao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Rodkey

May 04, 2022

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

March 07, 2022

Dealership Rating
Employee Rating

Everyone at this dealership has been professional and courteous every time I’ve been there. I would recommend them to anyone interested in purchasing a vehicle there. More

by Carmela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2022

Mercedes-Benz of Silver Spring responded

Hi Carmela, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 04, 2022

Dealership Rating
Employee Rating

Great and fast service. They accommodate client easily and one staff, Robert really helps me a lot. More

by mae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Rodkey

Mar 07, 2022

Mercedes-Benz of Silver Spring responded

Hi Mae, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2022

Dealership Rating
Employee Rating

I believe there should be a receptionist available for check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my lo More

by Ayisha LaFavors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2022

Mercedes-Benz of Silver Spring responded

Hi Ayisha, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (877) 658-3780 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon. Take care!

December 23, 2021

Dealership Rating
Employee Rating

Our salesperson, Chevist was amazing again and provided us excellent sales and customer service in acquiring our new vehicle. More

by Tdcomedy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

December 11, 2021

Dealership Rating
Employee Rating

Great service. Went in for maintenance and didn’t have to wait that long. Robert is always on point. Thanks More

by Fsandrine2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2021

Mercedes-Benz of Silver Spring responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Have a great day!

December 08, 2021

Dealership Rating
Employee Rating

The service is reliable, friendly, & very competent. Surroundings are always clean & pleasant. The super nice man who is in charge of my car care went over & above for me today. I didn’t realize I nee More

by Anne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 09, 2021

Mercedes-Benz of Silver Spring responded

Hi, Anne, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

Dec 09, 2021

Anne responded

Thank you! My name is Jean, but I may have put Anne somewhere as a code? Maybe you already know. Have a great holiday season! Jean

October 01, 2021

Dealership Rating
Employee Rating

Robert was very helpful and knowledgeable in helping me in my decision to fix m More

by daddy.petal
Customer Service
Recommend Dealer
Yes
Oct 04, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2021

Dealership Rating
Employee Rating

Robert is awesome and always provides impeccable customer service and expertise!! Pleasure to work with!! More

by JJIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

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