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Robert MacDonald
Robert MacDonald at Transwest Ford
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Robert MacDonald

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.2
31 Reviews
4.2

31 Reviews

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31 Reviews of Robert MacDonald

November 21, 2024

Dealership Rating
Employee Rating

Fast service and a car wash to boot! Turned a pain in the xxx in to a great experience. More

by Darin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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November 09, 2024

Dealership Rating
Employee Rating

Everyone was very pleasant. I was very pleased with everyone's kindness in making me feel welcome and at ease. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Nov 11, 2024

Transwest Ford responded

We really appreciate your business, none 23. Thanks for sharing your experience with our friendly and helpful team. We're looking forward to seeing you in the future for routine maintenance visits! Thank you for the 5 star rating and review! Tranwest Ford

October 19, 2024

Dealership Rating
Employee Rating

Mario did a good job explaining the warranty worked that was done and he was pretty prompt on getting the vehicle done and very respectful. I really appreciate it his honesty. More

by armando.garcia6089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Oct 21, 2024

Transwest Ford responded

We are so glad to have been able to serve you, armando.garcia6089. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

October 15, 2024

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Employee Rating

They got up very nice people. I like the way they train me. I like the truck I bought there More

by luahdez59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Drew Allen, Jordan Lockwood, Becky Mehling, Eric Racine, Breanna Craig, Mario Ramirez, Daniel Ramirez , I didn't know anymore

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Oct 16, 2024

Transwest Ford responded

Thank you luahdez59 for taking the time to share your praises and leave us a 5-star ratings! We will share the compliments with the crew. That's a lot of people you worked with. We appreciate you and your business and are looking forward to working with you in the future! Transwest Ford

August 04, 2024

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Employee Rating

Had a flat tire and fixed it for me within 45 minutes good job Ford More

by jmartis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez , Cassie Cross

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Aug 15, 2024

Transwest Ford responded

Thank you so much for this 5-star review, jmartis. We really appreciate you being a customer and helping to share the word about us. We’re here for all your service, parts, and sales needs! Transwest Ford

July 21, 2024

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Employee Rating

Nathan was a fantastic help. He made sure the process was simple, the vehicle was ready, the few small quirks were taken care of, and the customer experience was delightful. More

by Chris H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Nathan Kendall , Cassie Cross

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Aug 15, 2024

Transwest Ford responded

Chris H, thank you for the review and the 5 5-star rating for Transwest! Nathan is the best! We strive to create a smooth process. We look forward to working with you in the future. Transwest Ford

June 13, 2024

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Employee Rating

Great service and facilities Everyone was super friendly and courteous making for easy atmosphere for buying a vehicle More

by Buttpack57
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sunshine Eisenbarth, Brian Collar, Nathan Kendall, Stephen Shelton, Breanna Craig, Mario Ramirez , Cassie Cross

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June 07, 2024

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Employee Rating

Service took 1 1/2 hr. Longer than usual. Not sure what the problem was. More

by sandyhendren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez , Cassie Cross, Unknown

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Jun 07, 2024

Transwest Ford responded

Transwest Ford apologizes for the unfortunate delay. We will let our GM know and look into your visit so this doesn't happen again. Thank you very much for your continued support and we look forward to to helping you out in the future. The Transwest Ford Team

May 22, 2024

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Employee Rating

Super Mario Services’s will definitely come back Thanks folks. You’re the best. Next time More

by drofn10zt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig , Cassie Cross

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May 23, 2024

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Mario was able to take great care of you while in for service recently. Thank you very much for your business and we look forward to helping in the future. The Transwest Ford Team

May 03, 2024

Dealership Rating
Employee Rating

Not happy with the service was charged for diagnostic service when it was not needed More

by rhoff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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