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Robert MacDonald
Robert MacDonald at Transwest Ford
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Robert MacDonald

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.3
38 Reviews
4.3

38 Reviews

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38 Reviews of Robert MacDonald

January 31, 2025

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Employee Rating

I haven't always received the service I expected. It is improving. I delt with Rob Macdonald. He kept me informed on what was going on with the car. He took good care of me. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Transwest Ford responded

So glad to hear it, none23. We believe in continuous improvement. It's a top priority of ours to make sure you receive excellent customer service every time. Thank you for your business. Transwest Ford

January 10, 2025

Dealership Rating
Employee Rating

They worked on adjusting my Ford pass after it messed up They were great to work with. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Breanna Craig, Mario Ramirez

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Jan 21, 2025

Transwest Ford responded

Thank you for your 5-star review, none23! We are proud of our team and their dedication to customers like you. We appreciate your business and hope to be your choice for sales, parts, and service for years to come! Transwest Ford

December 21, 2024

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Employee Rating

Mario was amazing and he had all the parts ordered ahead of time and stayed in contact with me while she was getting worked on! Much appreciated Thank you!! More

by Susiechapstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Dec 23, 2024

Transwest Ford responded

Thank you for taking the time to give us a great review, Susiechapstick! We're glad we could help out and get you on to your destination (and many more to come!) We appreciate your business! Wishing you a Merry Christmas & Happy New Year! Transwest Ford

December 19, 2024

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Employee Rating

Overly pleased and was pleased with pricing and how everything was explained on what needed to get done More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Dec 23, 2024

Transwest Ford responded

Thank you for the wonderful review, Dave. Our technicians and customer service team do a wonderful job of helping our customers get back on the road. We appreciate your business and look forward to working with you again! Wishing you a Merry Christmas & Happy New Year! Transwest Ford

December 14, 2024

Dealership Rating
Employee Rating

Has been helpful so far. Trust them with our service and staff is very helpful More

by RLEAHY442000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Dec 23, 2024

Transwest Ford responded

Thank you for the wonderful review, Rleahy442000. It's our goal to keep our team at the forefront of knowledge to help provide customers like you with the information you need to make decisions on your vehicle repair. Thanks for the kudos! Wishing you a Merry Christmas & Happy New Year! Transwest Ford

December 08, 2024

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Employee Rating

They got us right in, the work was done to our satisfaction, text messages to keep us updated on progress. Car was cleaned beautifully before returning it. More

by everart2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Dec 10, 2024

Transwest Ford responded

We are so glad to have been able to serve you, everart2003. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

December 04, 2024

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Employee Rating

Great salesman We really noted. Buying a new pic ok c up from b him. Thanks again Nathan More

by Ray.elwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sunshine Eisenbarth, Brian Collar, Nathan Kendall, Breanna Craig, Michael Mawhinney

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Dec 05, 2024

Transwest Ford responded

Thank you so much for this 5-star review, Ray. We appreciate you giving such a sincere review of our Ford dealership. We aim to give you a great experience every time. We look forward to working with you again soon! Sincerely, The Transwest Team

November 21, 2024

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Employee Rating

Fast service and a car wash to boot! Turned a pain in the xxx in to a great experience. More

by Darin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Nov 27, 2024

Transwest Ford responded

Glad we could help, Darin! We're pretty proud of our well-trained team! Thanks for noticing and for the 5 stars! Transwest Ford

November 09, 2024

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Employee Rating

Everyone was very pleasant. I was very pleased with everyone's kindness in making me feel welcome and at ease. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Nov 11, 2024

Transwest Ford responded

We really appreciate your business, none 23. Thanks for sharing your experience with our friendly and helpful team. We're looking forward to seeing you in the future for routine maintenance visits! Thank you for the 5 star rating and review! Tranwest Ford

October 19, 2024

Dealership Rating
Employee Rating

Mario did a good job explaining the warranty worked that was done and he was pretty prompt on getting the vehicle done and very respectful. I really appreciate it his honesty. More

by armando.garcia6089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Mario Ramirez

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Oct 21, 2024

Transwest Ford responded

We are so glad to have been able to serve you, armando.garcia6089. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

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