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Robert Lowry
Robert Lowry
General Sales Manager
Olathe Dodge Chrysler Jeep RAM
15500 W 117th Street
Olathe, KS 66062
65 Reviews
65 Reviews
Write a Review65 Reviews of Robert Lowry
August 05, 2026
I have now purchased three vehicles from Olathe Dodge Chrysler Jeep Ram over the past four years. Unfortunately, this one will be my last. I spent several days researching my purchase and contacted se Chrysler Jeep Ram over the past four years. Unfortunately, this one will be my last. I spent several days researching my purchase and contacted seven dealerships about 12 different vehicles. I wasn’t looking to negotiate for days. I simply asked each dealership to submit its best and final offer because I intended to purchase within 48 hours. We already had a written CarMax appraisal for our trade, and after comparing every offer, Olathe earned our business. Before we ever stepped into the dealership, the entire deal had already been negotiated. We knew exactly what vehicle we were buying, what we were paying, and what our trade was worth. While texting with our salesperson, Raven, she asked, “If I can get you $21,000 for your trade, do we have a deal?” We replied that we did if they also included the all weather floor mats and cargo liner. Raven responded, “Great. What time can you come in?” At that point, we stopped shopping because we believed Olathe had earned our business. When we arrived, no one discussed pricing or mentioned that anything had changed. We were taken directly into the finance office and handed a stack of paperwork to sign. Like most customers, we trusted that the paperwork reflected the agreement we had already reached. Two days later, while reviewing the paperwork, I discovered the agreed upon $21,000 trade allowance had been changed to $19,000. Nobody mentioned it. Nobody explained it. Nobody asked whether we still wanted to proceed under different terms. They simply processed the transaction using numbers that did not match the agreement that brought us into the dealership. When I contacted General Sales Manager Robert Lowry, I expected him to review the text messages, recognize what happened, and make it right. Instead, he insisted Olathe would only honor the $19,000 trade allowance because the paperwork had been signed. Even after I sent him the text messages showing his salesperson confirmed the $21,000 trade allowance and scheduled our appointment based on those terms, he refused to take responsibility. His response was that Raven “didn’t have the authority” to make that agreement and that we should have caught the discrepancy before signing. He even told me, “A deal is a deal.” Ironically, I agreed. A deal is a deal. The problem was the paperwork reflected a different deal than the one we had accepted. Mistakes happen. Raven is new, and I don’t blame her. What disappointed me was watching the General Sales Manager refuse to stand behind his employee or the agreement that brought us into the dealership. Leadership means taking responsibility when your team makes a mistake. Instead, the responsibility was placed on the customer. I gave Robert Lowry every opportunity to resolve this professionally. He refused. The only reason this was corrected was because I escalated it beyond him. Ownership reviewed the facts, acknowledged what happened, and reimbursed the $2,000 that should have been honored from the beginning. I appreciate ownership for making things right. Unfortunately, that happened despite Robert Lowry’s handling of the situation, not because of it. The pricing mistake is not what cost Olathe Dodge my future business. The way their General Sales Manager handled it did. If you’re buying a vehicle here, read every number before you sign. Don’t assume the paperwork matches what was negotiated. After buying three vehicles from this dealership in four years, I never imagined I’d have to fight this hard just to receive the deal that had already been agreed to in writing. I sincerely hope no one else has the experience we did. More
by budigdds
Verified CustomerJune 18, 2026
Claudia Smith spent a couple hours with us, and helped us purchase our vehicle. She was very patient. We appreciated her time and energy during the process. purchase our vehicle. She was very patient. We appreciated her time and energy during the process. More
by BRAD.CASEMIER
Other Employees Tagged: Robert Lowry
June 14, 2026
Outstanding with Claudia. Outstanding with finance They backed up their mission with an incredible performance and knowledge sharing Outstanding with finance They backed up their mission with an incredible performance and knowledge sharing More
by bowersbiz
Other Employees Tagged: Robert Lowry
June 12, 2026
Louis was very helpful and accommodating. He explained all the differences between my 2023 GC and the 2026 GC. He took time to work out the deal I was comfortable with. He explained all the differences between my 2023 GC and the 2026 GC. He took time to work out the deal I was comfortable with. More
by dlernst
Other Employees Tagged: Brian Goines, Louis Cerullo
June 04, 2026
It was a quick and painless experience buying a car from here. Very professional all around and a well run operation. here. Very professional all around and a well run operation. More
by mkieffer13
Other Employees Tagged: Noah Parker
May 29, 2026
It was excellent! Thanks to Blaine and Will for explaining everything in detail about the vehicle and the contract! Thanks to Blaine and Will for explaining everything in detail about the vehicle and the contract! More
by michaelglover5180
Other Employees Tagged: Blaine Hansen , Will finance
May 23, 2026
It's quick and easy. Even help put the toolbox in my truck. i would recommend Even help put the toolbox in my truck. i would recommend More
by hotsoundmanbb
Other Employees Tagged: Manny Vera
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