Robert Lee | Page 20

I made an out of state internet purchase. They listed the vehicle for sale but incorrectly described it. I purchased it based on that description and had it shipped to me at my expense. When it arrived I the vehicle for sale but incorrectly described it. I purchased it based on that description and had it shipped to me at my expense. When it arrived I was shocked to see it was not the vehicle they had described. They admitted the mistake and then refused to take any responsibility for it. They sell cars for a living. Listing them correctly is so fundamental to their job that I never thought to question it. Now, I have a vehicle I don't like and never would have purchased. And I'm out an additional thousands of dollars for shipping and licensing fees and sales tax... All of it due to their incompetence. But they hide behind the small print in their contract that says they aren't liable for anything. Yes, that is in their contract. No way are they going to pay for their mistake... Let the customer do that. I'm seeking legal advice to see if I can make them act responsibly and fix it... As a decent company would do without question. The GM refused to help in a meaningful way... They offered to take the vehicle back if I paid to have it shipped back! I'd be out even more money if I was stupid enough to do that. The salesman told me how hard he was working for me during the sale but never checked out the vehicle to make sure their description was correct. It was not a good experience. We all make mistakes. But good people don't expect others to suffer the consequences of their screw ups. This company made the choice to do exactly that. More

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Mark Fishman and Gregg Smith were the absolute best sales team i have never worked with. They were so helpful and made it possible to get my dream truck! HIGHLY RECOMMEND!!!! team i have never worked with. They were so helpful and made it possible to get my dream truck! HIGHLY RECOMMEND!!!! More

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I had very good experience with Mr. Robert Lee and Jared Wright. They both were very helpful, kind and polite. And they were not playing games just to gain the business. Wright. They both were very helpful, kind and polite. And they were not playing games just to gain the business. More

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Just when you thought there were no more honest car dealers left - you find Mark Fishman, Honest Abe reincarnate! He is a rare breed who confesses his mistakes and owns them. Fixes them if it is in his dealers left - you find Mark Fishman, Honest Abe reincarnate! He is a rare breed who confesses his mistakes and owns them. Fixes them if it is in his power to do so. His boss Robert Lee is also a straight shooter. He is fair and also respectful to the customer. Can’t ask for more from a GM. More

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Wonderful People and Amazing Service.! Mr.Ernie & Mr.Robert Lee were very patient and helped me manage my needs and goals. I really appreciate their efforts and support in trading my old ca Mr.Ernie & Mr.Robert Lee were very patient and helped me manage my needs and goals. I really appreciate their efforts and support in trading my old car for a new one and guiding me every aspect. The transition was very smooth and easy and will soon take their help again in buying a new car to my wide as well! More

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Wonderful service. Everyone was very attentive during our visit. Thank you Jared and Rob for making the transition to a new car so easy. We will definitely be returning customers! visit. Thank you Jared and Rob for making the transition to a new car so easy. We will definitely be returning customers! More

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Communication was terrible. Waited several days for responses from the dealership and they did not read the emails that were sent. Kept having to repeat what I was looking for with the multiple people responses from the dealership and they did not read the emails that were sent. Kept having to repeat what I was looking for with the multiple people I spoke with. More

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Thank you, Jared! You made car buying fun and easy as always! The boys are loving the new car. Jared is the most caring and honest salesman. It was a pleasure to meet & work with him. Thank you to t always! The boys are loving the new car. Jared is the most caring and honest salesman. It was a pleasure to meet & work with him. Thank you to the whole team for making the deal easy and effortless. We appreciate you all! More

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Jared was an amazing and patient salesman! I had no idea what vehicle I wanted walking in but he took me through my options and went beyond what I expected to put me in my new Passport. This was my 4th time what vehicle I wanted walking in but he took me through my options and went beyond what I expected to put me in my new Passport. This was my 4th time buying a vehicle from this dealership and this experience like all others was absolutely fantastic. More

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Best People = Best Experience, Best Value Best Experience period. We've been dealing with Heritage Honda Westminster since we moved here in 2002....almost 20 years. I do an intense research Best Experience period. We've been dealing with Heritage Honda Westminster since we moved here in 2002....almost 20 years. I do an intense research on all the vehicles we're interested in across a broad list of makes and dealerships. And my wife is hard to please.....I mean hard. We always end up with Heritage Honda Westminster. They make us feel like family and we think of them as family. We also get our vehicles serviced there for routine maintenance, etc. Look, a car is a car....some are better and some are worse. They've gone through the vehicles and are only going to provide a great selection. What sets them apart is the Best Experience you'll have built on the foundation of the Best People. More

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