TruWorth Auto - Carmel, IN

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth in Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can rea That is all you are getting from TruWorth in Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fog. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. More

bought nice clean reeasonable milage car. . drove great no issues purchased said vehickle, drove home around 80 miles light comes on next day get it checked they tell me transmission is going . drove great no issues purchased said vehickle, drove home around 80 miles light comes on next day get it checked they tell me transmission is going bad..texted the sales man sayin xxx how is this was the warning reset had to have been.. nothing called dealer they said oh no warrnty basickly screw you never returned any calls.. they had to have deleted all warnings before sale they new..and the way they will screw you over is sad.. More

One of the best experiences any customer can have, the kindness and service of the sellers is magnificent, the treatment and help from Ash was great, always friendly and making sure I had the truck I was kindness and service of the sellers is magnificent, the treatment and help from Ash was great, always friendly and making sure I had the truck I was looking for, without leaving aside the number of good cars you can find with them... thank you very much. More

Only after finalizing the deal and signing the paperwork, then were told there was only one key FOB and it was missing the emergency key. NOT a good full disclosure tactic. then were told there was only one key FOB and it was missing the emergency key. NOT a good full disclosure tactic. More

They bought my car. Grant and Jacob were very kind and professional every step of the way. Grant and Jacob were very kind and professional every step of the way. More

I bought a 2019 Ford Expedition Max on june 20th called them the next day because the service they said was done wasn't done. Now by the 24th we can't drive the vehicle until it is fix,they won't anwser my them the next day because the service they said was done wasn't done. Now by the 24th we can't drive the vehicle until it is fix,they won't anwser my calls or text. He offered 200 for the service's witch doesn't even cover the cost of the service's let alone the 6,300 repair bill will never go back. They will lie to your face More

They had the exact vehicle I was looking for. .i was able to schedule a test drive and arrange financing, all virtually. There was an issue with the brakes that they fixed without any hassles. The .i was able to schedule a test drive and arrange financing, all virtually. There was an issue with the brakes that they fixed without any hassles. They even got me a better rate than I had gotten through my bank. Smoothest car buying experience I’ve ever had. Definitely going back. More

**I was willing to purchase a vehicl(e Toyota Sequoia) and they were not even willing to change the oil and check for general maintenance. "We do our full inspection, make sure it turns on, it drives and and they were not even willing to change the oil and check for general maintenance. "We do our full inspection, make sure it turns on, it drives and it steers". This was from the finance guy. *Make sure you know how they 'filter' through their vehicles and how they are sold: if it turns on, good. If it drives, good. If it steers fine, good. You got a deal, but if you need an oil change to ensure up to date maintenance is done so you can drive away with peace of mind, DON'T WASTE YOUR TIME! 04/03/2023** More

Liars, will knowingly sell vehicle with major problems and hide it from you just to sell a vehicle and hide it from you just to sell a vehicle More

I worked with Robert and he did a great job! He had the car pick up process with all the paperwork streamed-line, which was time efficient. I highly recommend TruWorth! He had the car pick up process with all the paperwork streamed-line, which was time efficient. I highly recommend TruWorth! More