Robert Kirkwood
Robert Kirkwood at Certified Benz & Beemer
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Robert Kirkwood

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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4.9
459 Reviews

Hello, My name is Robert Kirkwood. I am originally from Chicago, Il. I have my bachelors in Business Management and associates in Accounting. My favorite car is Lexus. I have been in the Business going on two years. I have a storied background in customer service, managing hotels for 10 plus years. Few years working directly with a President Secret Service team. On thing that sets me apart from other is I want each every customer to remember me and the amazing experience they had while in my company at the dealership. I want them to leave here knowing they are getting a very transparent and honest experience. Hopefully I can help you out soon.

Dealership Experience

6 yrs, 10 mos

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

4.9

459 Reviews

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459 Reviews of Robert Kirkwood

October 29, 2024

Dealership Rating
Employee Rating

Robert was very attentive to my needs He listened and paid attention. I ended up going a different route, but through no fault of Robert. More

by bigjohngetz
Recommend Dealer
Yes
Oct 31, 2024

Certified Benz & Beemer responded

Dear bigiohngetz: Thanks so much for your 5 Star review! We are glad that Robert was so helpful with your vehicle search. We understand that sometimes customers decide to go elsewhere but still appreciate the opportunity to earn your business. Please let us know when we can ever assist you again in the future.

October 28, 2024

Dealership Rating
Employee Rating

They took care of everything on line and delivered The vehicle long story on that but that was my fault great people to work with More

by jameserickson60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tara Price

Oct 31, 2024

Certified Benz & Beemer responded

Dear jameserickson60: We really appreciate you taking the time to share your online purchase experience with us. We are glad that everything went well. Thanks for giving CBB the opportunity to earn your business. Please let us know when we can ever assist you again.

October 27, 2024

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Employee Rating

I had heard rumors that this business was not as great as it could be. In fact, they were much worse than my summary. I found that this is totally not true, they are very above board and sell a good pro More

by Tvl0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Certified Benz & Beemer responded

Dear Tv10: Thanks so much for taking the time to let our customers know about your excellent car buying experience working with Robert. We are not sure where you heard the rumors, but we are glad that you found them to simply be not true. We are grateful for the opportunity to earn your business and look forward to being there for you in the future.

October 27, 2024

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Employee Rating

Robert Kirkwood was awesome to work with! Great communication and he kept up on informing me of any changes that were taking place. Robert went out of his way and sent me multiple videos and More

by Clarsen28
Recommend Dealer
Yes
Oct 28, 2024

Certified Benz & Beemer responded

Dear Clarsen28: We strive to provide each of our customers with outstanding service and are delighted that you appreciated that from Robert. Your kind words and support mean so much. Please do not hesitate to let us know when we can have the pleasure of assisting you again in the future,

October 13, 2024

Dealership Rating
Employee Rating

Welcoming atmosphere, responsive to all questions, Robert and Tom made sure experience was informative and smooth. Nice variety of vehicles, spotless and well appointed dealership. Thanks! More

by sstclair0
Recommend Dealer
Yes

Other Employees Tagged: Tom Berra

Oct 13, 2024

Certified Benz & Beemer responded

Dear sstclair0: You are very welcome and thank you for sharing your positive feedback with us. We are glad that Robert and Tom made your Porsche purchase so easy for you. Your kind words and support are greatly appreciated. Please let us know when we can ever assist you again.

October 13, 2024

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Robert from CBB was a pleasure to work with. He was patient and displayed great customer service. I recommend him to anyone looking for quality customer service! More

by AU
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 14, 2024

Certified Benz & Beemer responded

Dear AU: Thanks for sharing how well Robert took care of you with your recent BMW purchase. We really appreciate your business as well as your recommendation of CBB to others. Please do not hesitate to let us know when we can assist you again.

October 03, 2024

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Employee Rating

Thanks for the awesome test drive! Your customer service is excellent as well. I appreciate your time More

by jm60711
Recommend Dealer
Yes
Oct 04, 2024

Certified Benz & Beemer responded

Dear jm60711: We are glad that Robert was so friendly and helpful with your vehicle search. Thanks for giving CBB the opportunity to earn your business. We look forward to helping you again in the future.

September 30, 2024

Dealership Rating
Employee Rating

Robert was incredibly professional and helpful, he was the reason we ended in the car that we did. The cars at Certified Benz and Beamers are some of the best on the market-10/10! More

by Tdiaz_1993
Recommend Dealer
Yes
Oct 01, 2024

Certified Benz & Beemer responded

Dear Tdiaz_1993: We strive to provide each of our customers with exemplary service and are delighted that you appreciated that from Robert. Your positive feedback on our inventory is also appreciated. Thanks so much for choosing CBB for your Mercedes-Benz. Please let us know when we can have the pleasure of serving you again.

September 25, 2024

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Robert took over for another sales person when that individual was not available. Robert managed the transition with patience and professionalism. More

by jbclark16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2024

Certified Benz & Beemer responded

Dear jbclark16: We are glad that Robert was able to be so helped with your BMW purchase. Thanks so much for giving CBB the opportunity to earn your business. Please let us know when we can ever assist you again in the future.

Sep 26, 2024

jbclark16 responded

Eddy J also was instrumental in finding my car by keeping me informed of new deliveries that met my requirements. Truly, a team effort.

September 23, 2024

Dealership Rating
Employee Rating

I have never purchased a car and the process was so easy, Robert is the man. He knows what he is doing and he does an excellent job. Me and my Wife really appreciate all Robert did in making the process so More

by Vicky Huff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tara Price

Sep 23, 2024

Certified Benz & Beemer responded

Dear Vicky: We greatly appreciate you taking the time to share your high praise for Robert's outstanding customer service We are delighted that Robert and the CBB team were able to know down the doors and make your Mercedes-Benz purchase so easy for you. Thanks so much for giving CBB the opportunity to earn your business and we hope to have the pleasure of working with you again.

Sep 24, 2024

Vicky Huff responded

CBB has earned my respect as the greatest dealership in AZ. Yes I will be back in two years.

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