Robert Kalman | Page 180

Charged for something dealer was at fault for Purchased the car in 2017 as preowned from 2013. Have done all of my service with Star as well until I went for an inspection/oil chang elsewhere. The Purchased the car in 2017 as preowned from 2013. Have done all of my service with Star as well until I went for an inspection/oil chang elsewhere. The non Nissan service center asked for my key for the wheel locks. I said I was unaware I had wheel locks and had no idea where they were. I proceeded to contact star to ask where they were in the vehicle. They told me to check a few places but they were nowhere to be found. What happened was Star Service was using their master key and never informed me that they were and that I might be missing the keys. They wound up charging me $70 for the wheel locks even though they never included them or even told me I was missing them. My salesperson never called me back and the service center just said that it was over a year so there was nothing they could do. Service said they’d “save me” on labor but I still had to pay $70 which was no fault of my own. This is at least my families 4th Nissan we’ve purchased from Star so I’m pretty disappointed at the way they handled this situation. More

by LIVEFROM718 Verified Customer Verified Customer

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Bad experience of the repair quality I sent my SUV there due to alert "Engine Service Soon". Fixed in one day with over $1,800 charge. The exact alert popped up after I drove just a day. I sent my SUV there due to alert "Engine Service Soon". Fixed in one day with over $1,800 charge. The exact alert popped up after I drove just a day. Sent it back next day and received another quote about another $1,500. Decided never deal with Nissan dealer again. The reason I give two stars is for their friendly employees' service. The service rep is also nice and friendly as well. More

by Wlchen Verified Customer Verified Customer

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Vehicle service Outstanding service, people are courteous, respectful, friendly and accomodating. The service is good. Waiting room is okay, comfortable with coffee. Outstanding service, people are courteous, respectful, friendly and accomodating. The service is good. Waiting room is okay, comfortable with coffee. Keep up the good work. More

by D. San Agustin Verified Customer Verified Customer

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Quick, friendly staff and great service! My experience was perfect! From arrival to finish, the shop workers, attending service staff and cashier were very pleasant, courteous and efficient. My experience was perfect! From arrival to finish, the shop workers, attending service staff and cashier were very pleasant, courteous and efficient. Thank you much! More

by peters.debbie13 Verified Customer Verified Customer

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Great Experience! Ethical, professional, transparent, fair and friendly! Gus runs a tight business and when you buy from Star, you’re family! Best experience you’ll hav Ethical, professional, transparent, fair and friendly! Gus runs a tight business and when you buy from Star, you’re family! Best experience you’ll have when buying a vehicle! Just bought my second vehicle from them. Having dealt with two other dealerships earlier in the day, there is no comparison! Gus and Diana welcome you like family the minute you walk in, and the sales/finance teams make sure you get more than what you want for less than you want to pay! At service, Robert and the team get you in and out quickly and with a smile! More

by stevefrank318 Verified Customer Verified Customer

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It was a very good experience. Every time I go there my vehicle gets an all around checkup. My vehicle is now past 10 years I feel save driving the car. I will continue to go ther Every time I go there my vehicle gets an all around checkup. My vehicle is now past 10 years I feel save driving the car. I will continue to go there. Thank you. More

by GERDAKUMP Verified Customer Verified Customer

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I got the service done within 1 hour and everything else do Everything that needed to be fixed, changed was checked and done. I was even reminded of my next car inspection, I was every happy and left within an Everything that needed to be fixed, changed was checked and done. I was even reminded of my next car inspection, I was every happy and left within an hour. More

by VIRGICASI Verified Customer Verified Customer

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Routine Oil change Arrived at the place at 6:35am.(opens 6:30am) First customer of the day. Came in for routine oil change and filter replacement. Granted it was early, Arrived at the place at 6:35am.(opens 6:30am) First customer of the day. Came in for routine oil change and filter replacement. Granted it was early, but neither the person who initially inspected the car nor any of the advisors seem friendly at all... a simple “good morning” would have sufficed. I am well aware that all cars are due for certain “maintenance” at certain mileage, but it is at the discretion of the owner, please don’t keep on trying to upsell or offer me any services after i initially declined. All in all, i walked out the place at around 7:25, almost an hour after i arrived, i was neither satisfied nor dissatisfied with the work that was performed. Only reason i went was because of a offer i received in the mail for a discount on my oil change. More

by mulanshinjo Verified Customer Verified Customer

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quick and efficient They are a terrific service center. They are the reason I keep buying cars from Starr in flushing . They are quick and diligent in getting you out on They are a terrific service center. They are the reason I keep buying cars from Starr in flushing . They are quick and diligent in getting you out on time. More

by JPERE1RA Verified Customer Verified Customer

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Great work. With the quick and professional service provided it’s hard to go anywhere else. The people here at Star Nissan are courteous and are always ready to h With the quick and professional service provided it’s hard to go anywhere else. The people here at Star Nissan are courteous and are always ready to help. More

by HYOX73 Verified Customer Verified Customer

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