Robert Hall | Page 38

Awesome courtesy and awesome help! I even got a Lyft ride to pick up my car. The service coordinator was kind caring and helped me get a rebate sent on my new tires. ride to pick up my car. The service coordinator was kind caring and helped me get a rebate sent on my new tires. More

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Robert is amazing. As a service manager, he is smart, well spoken, so knowledgeable with a great demeanor. He is always patient, kind and sets a great example of customer service. He should continually b well spoken, so knowledgeable with a great demeanor. He is always patient, kind and sets a great example of customer service. He should continually be rewarded at evaluation time, as he is such a respectable gentleman More

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Easily the worst customer experience I’ve ever had at any business, let alone a car dealership. The lease buyout was a nightmare due to lack of communication among staff departments regarding the status of m business, let alone a car dealership. The lease buyout was a nightmare due to lack of communication among staff departments regarding the status of my car. The car key was lost yet an employee still told me to pick the car up. An extra $2000 worth of repairs were attempted to be added to my loan due to lack of communication. Every time I interacted with a sales rep when emphasizing that I was on a budget, they would try to up-sell me at every opportunity. Honestly, part of the reason I bought out my lease was to avoid dealing with anyone from this dealership. Also - no one wears a mask during covid times in case anyone was interested. More

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Amazing service! Robert is exceptional!! So helpful and knowledgeable. And with everything going in the world I felt safe and cared for! Thank you so much! knowledgeable. And with everything going in the world I felt safe and cared for! Thank you so much! More

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The service was truly exceptional. Persons were warm and welcoming. I did not felt rush to make a decision. My concerns were heard. Five star service all the way! welcoming. I did not felt rush to make a decision. My concerns were heard. Five star service all the way! More

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Thank you Sean DeSilva for all your help. Service on my car was fast and also thank you for the discount on my oil change. car was fast and also thank you for the discount on my oil change. More

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Had an amazing experience. Needed help figuring out the audio code of my radio and Sean and Robert were incredibly helpful! They both were very persistent and kept helping until the issue was solved. Overa audio code of my radio and Sean and Robert were incredibly helpful! They both were very persistent and kept helping until the issue was solved. Overall great experience thanks to those two. More

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Herb Chambers Honda in Boston is FANTASTIC!!! I just brought in my car for service and everyone from Robert Hall, Meredith, Sean DeSilva Service Advisor, to one the Sales Managers who came out to the wa brought in my car for service and everyone from Robert Hall, Meredith, Sean DeSilva Service Advisor, to one the Sales Managers who came out to the waiting area to hand out gloves were just AMAZING!!! Sean DeSilva was awesome and super helpful as always and I really appreciate how he looks after me and my car. They went above and beyond to make sure that I was taken cared of. I really felt like family. I really had a MAGNIFICENT experience, for they made my day during these very challenging times. This is my fourth car that I’ve bought from them and I will be a customer for life! Thank you Herb Chambers Honda team of Boston you guys are the best!! More

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Fast and patient service, It just took me an hour and a half to get my car back .Every service person is very polite. I hope they can maintain this warm and patient service to customers. half to get my car back .Every service person is very polite. I hope they can maintain this warm and patient service to customers. More

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Robert Hall and the service department team do a nice job making the appointment a stress free event! The technicians pay attention to your information and comments to solve the problem. making the appointment a stress free event! The technicians pay attention to your information and comments to solve the problem. More

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