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Robert Garcia
Robert Garcia at Russ Darrow Nissan of West Bend
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Robert Garcia

Sales Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

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4.2
13 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

15 yrs, 9 mos

4.2

13 Reviews

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13 Reviews of Robert Garcia

April 22, 2025

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Employee Rating

I was ignored, treated poorly, lied to, and sold a broken car. I will never go back. More

by AZIEGLER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Drake Burke, Hans Frey

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April 22, 2025

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Employee Rating

Helpful They were friendly, not pushy, helpful, gave good suggestions. Its in a good location. Very accommodating. More

by CONNIESCHUH
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

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Apr 22, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

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Employee Rating

Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!! More

by skylersteinert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder, Mitch Darrow, Tori Abel, Skyler Steinert

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Apr 06, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Nissan of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

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Awesome service staff and great accommodations! Would definitely come back again for my next service visit! More

by skylersteinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

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Employee Rating

They were willing to work with me to secure the car I wanted. They were very friendly and helpful. More

by BRUCEENDLICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 03, 2025

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Employee Rating

I felt like they really tried to make me happy and they did! We are very happy with our purchase. More

by TDRUTLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke

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Apr 04, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 19, 2025

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Employee Rating

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out More

by HTREMELLING
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Wilder, Shannon Pankratz

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Mar 20, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

February 27, 2025

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Employee Rating

Great service. I love the video of the underside of my truck. Such a smart idea. More

by KEVIN.ROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Hans Frey, Brandon Wilder, Mitch Darrow, Christopher Rose, Shannon Pankratz, Shane Bode

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Feb 28, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 16, 2025

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Employee Rating

Had poor experience with a car I bought in August, 35k miles and 3 years old ended up being a dud and although they helped get me into a new car I shouldn’t have had to get said new car in the first place More

by Aydan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 17, 2025

Russ Darrow Nissan of West Bend responded

We're sorry that you didn't have a completely satisfying experience. It sounds like the sales team did walk you through every option and an offer to still fix the existing vehicle you had was offered but turned down. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Brandon was very helpful and took the time to understand what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommen More

by LTHISTEd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Wilder, Shannon Pankratz

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Feb 10, 2025

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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