Robert Farkas

As usual the service was outstanding! ! Robert is GREAT to work with and is very knowledgeable and helpful!! ! Robert is GREAT to work with and is very knowledgeable and helpful!! More

by greg.potkulski Verified Customer Verified Customer

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Took a ridiculous 3 months to replace the valve body on my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there we my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there were no valve body parts anywhere. He did give me a dealer loaner car, which I drove for 5 weeks during this time. I asked to escalate the problem and Robert said he had spoken to the Service Manager, but nothing could be done. I didn't get any resolution until the week of Jan 13 when I called the Service Mgr, Tony Petrone myself, and had my husband call Robert Farkas to demand a solution. since my car had been there for 2.5 months. On Jan 17, Christy Johnson, Asst. Service Manager, told me she would call General Motors directly, and said there had been no movement on the part request since the end of October. Sheehan fixed my car Fri, Jan 23rd. However, the battery was dead from sitting for 3 months, and Robert expected me to buy a new battery. I refused and told him to discuss with the Service Managers. Christy Johnson said they'd leave the battery on the charger overnight, which fix the problem. It enrages me that Service wouldn't fully charge the battery before telling me I'd have to buy a new one. I find it hard to believe that there was not one single valve body in all the world that could be located in three months until I had to start fighting for resolution. This is the third time I have brought the car in for this problem with the car shuddering and lurching forward at low speeds. In May 2024, Sheehan replaced the left and right engine mount, and five months later on Oct 9, 2024, Sheehan again replaced the left and the right engine mount. The problem was not fixed, which is why I took the car back in on Oct 24, 2024. As I was driving home from the dealership today, the car lurched forward twice at a low speed, so I will be returning the car to Sheehan tomorrow. I own two Cadillacs, but will not buy a Cadillac again. I've been a Sheehan customer for 9 years and have witnessed the steady decline in service and customer consideration as the years have gone by. More

by 4ROSENBERGS Verified Customer Verified Customer

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The technician are always curtious and friendly. They write up the service right away..they come and see you to tell you the progress of the work that is being done. They write up the service right away..they come and see you to tell you the progress of the work that is being done. More

by DB5412 Verified Customer Verified Customer

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Great service from Robert Farkas as always. Sales department sucks. Bought 2 Escalade V last year not from Shehaan. Thx /Patrik Gransater Sales department sucks. Bought 2 Escalade V last year not from Shehaan. Thx /Patrik Gransater More

by PATRIK.GRANSATER Verified Customer Verified Customer

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Great service. Customer was put first and timing was quick. Exceptional customer service and I was made aware of all repairs and timing promptly. Customer was put first and timing was quick. Exceptional customer service and I was made aware of all repairs and timing promptly. More

by NR06880 Verified Customer Verified Customer

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This dealership has never let me down. I like this dealership and I will continue to do business there over all the other Cadillac dealerships in my vicinity. I like this dealership and I will continue to do business there over all the other Cadillac dealerships in my vicinity. More

by BGCOSTA Verified Customer Verified Customer

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ROBERT, the service representative was very respectful. They arranged for me to get a rental car while my vehicle is being serviced. The lounge and sitting area is very clean. They arranged for me to get a rental car while my vehicle is being serviced. The lounge and sitting area is very clean. More

by bedros1911 Verified Customer Verified Customer

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State of the art set up. No expense compromised. Robert is professional and knowledgeable & represents Sheehan to the highest degree No expense compromised. Robert is professional and knowledgeable & represents Sheehan to the highest degree More

by mmallor Verified Customer Verified Customer

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It’s all business but waiting for my car to be serviced wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but the wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but they screwed me with out Vaseline More

by msb22694 Verified Customer Verified Customer

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Very helpful and professional , he is easy to deal with. It make us to come back to this dealership It make us to come back to this dealership More

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