Robert Duncan | Page 3

Working with Tony and his team was truly an EXCEPTIONAL and EXCELLENT experience. Tony went above and beyond to make sure he found the perfect car that I was looking for which made my buying experience pos and EXCELLENT experience. Tony went above and beyond to make sure he found the perfect car that I was looking for which made my buying experience positive and delightful. Tony even spent time with my son while he too asked many questions about the car. His patience, professionalism and positive energy is undoubtedly an asset to this company. As I transitioned through the purchase of my new used car, Tony assured me that his team; Robert and Dalton would also deliver exceptional customer service and that they did! Robert confidently explained the various forms which made for easy signing and stress free. Dalton gave great details on how to get started with the newer technology. The professionalism and qualities in each of these three gentlemen's characters made the car buying experience effortless from beginning to end to the moment I drove away. The customer service here is outstanding and is what sets this dealership apart from others. This is where you want to go to buy your next vehicle. These guys know how to turn an average experience into a remarkable experience making it seem so natural and effortless where you will want to come back and do business with them again and again. More

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Hands down the best dealer I’ve ever worked with! Just purchased a new vehicle thru their salesperson Jessica and she was super awesome and on top of her game! She took care of me from the start and made purchased a new vehicle thru their salesperson Jessica and she was super awesome and on top of her game! She took care of me from the start and made sure I left with the car I really wanted! Her managers Robert and Tony were really awesome also! Great team over at Hoffman Audi of NL. They all take care of you like family! Look forward to doing more business with them in the future. Thanks guys for everything! More

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Absolutely the best experience I have ever had buying or leasing a car. Dalton was extremely knowledgeable in completing the sale and Robert accommodated me in completing the finances. They worked well toge leasing a car. Dalton was extremely knowledgeable in completing the sale and Robert accommodated me in completing the finances. They worked well together making the purchase of our second Audi Q5 a completely positive experience. Both associates were knowledgeable in their fields, personable, highly professional and made the entire experience exceed far above my expectations. I look forward to servicing my new car at your dealership in the future. More

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Absolutely Amazing Experience.The professionals did an Absolutely Amazing Experience. The professionals did an great job getting me into the car I wanted. They worked seamlessly, making the experience fun Absolutely Amazing Experience. The professionals did an great job getting me into the car I wanted. They worked seamlessly, making the experience fun as well. More

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I went to another dealer that was closer to me first and didn’t receive a positive experience. Then I found Hoffman Audi, and they really gave me the personal touch. Everyone I interacted with there from didn’t receive a positive experience. Then I found Hoffman Audi, and they really gave me the personal touch. Everyone I interacted with there from the sales associate to the sales manager, the business manager, and the general manager were all wonderful. If you’re looking for an Audi you can’t go wrong with them. More

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amazing experience! Had Jessica as a sales associate and she was wonderful to work with! Very personable and knowledgeable. The entire team was great In assisting me and made me feel welcomed and not rushed she was wonderful to work with! Very personable and knowledgeable. The entire team was great In assisting me and made me feel welcomed and not rushed! The finance manager Rob went over everything with me in detail and allowed me to take all the time I needed to review the paperwork. Would recommend this dealership to anyone! More

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Audi Loyal for the 11th Time, Hoffman/Audi Proud Today marks the 11th time I drove off in a beautiful new Audi but the first time I did so from Hoffman Audi of New London. The team members represente Today marks the 11th time I drove off in a beautiful new Audi but the first time I did so from Hoffman Audi of New London. The team members represented Audi/Hoffman professionally and provided support and services that exceeded my expectations. Since my sale warranted personalized attention to detail, and, in appreciation of the Hoffman hospitality, it’s my pleasure to return that favor. Service Department when Mark and I discussed the pending services that were detected. Note: I have been servicing my car for only 6 months at Hoffman, where I’ve had no experiences prior to then so, I basically was new to Hoffman and rolled in with my 7-year-old Q5 that paid for itself over the years while racking up over 25K/year! Hoffman Service Department: 1) I never ever felt inferior to customers servicing brand new high-end Audis when I brought in my Q5 with 191K miles. 2) All the service reps knew about my car and could access status of the job(s), give me updates and details whenever I called/stopped in and Mark was unavailable. Their collaboration is to be lauded. 3) Mark gets me. He always broke down service assessments into simple categories: what's absolutely necessary, what can be put off and if there were any temporary solutions he would recommend (no guarantees, of course). A few weeks back was when he and the other reps helped me weigh the pros & cons to repair my aging Q5 or consider a new car. Enter Raquel in Sales, whom Mark personally introduced me to and gave a brief overview of my situation. I cut to the chase and gave Raquel concise details on what I wanted to pay, which specs and accessories I preferred and then I sat and waited. Under that annoying pressure, Raquel connected with me a few times to assure me she was working on the options and thanking me for my patience as she was gathering the information. Raquel worked with me, focused on my preferences and she provided detailed a clear overview (handwritten) with the appropriate inventory and both lease/sale options for each. When my “simple” requirements changed based on new information on features, Raquel modified her information quickly and graciously. When negotiating the price, Raquel kept me updated on her negotiations with the general manager and that she was doing her best to earn my business as a “new” customer to Hoffman. The final figures were fair, and leasing details secured. Enter Robert Duncan, the Business Manager for leasing/financing. Robert advocated on my behalf and negotiated with Audi Finance to ensure the lease agreement was fair, the nitty gritty was included (a.k.a., absorbed mostly by Hoffman and not me!) and my privacy, finances were not exploited. Robert took the time to understand my financial profile, took the time to contact Audi Financial advocating a personalized overview that doesn’t translate from bullet points, my prior record of Audi loans/payoffs and Audi’s commitment to retaining customers were factors that complemented my obsessive compulsion to maintain exceptional personal credit. I’m proud to be an official 11th-time-over Audi client who is proudly based at Hoffman Audi of New London, where my loyalty and business aren’t taken for granted and where I’m appreciated and welcomed every time I visit. The Hoffman Team should be proud to have this loyal Audi client new to their database. They earned it. More

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Used 2015 A4 Purchase Pete was knowledgeable about all aspects of each car in the Audi line and helped me identify the right one for me. Pete was able to answer all my ques Pete was knowledgeable about all aspects of each car in the Audi line and helped me identify the right one for me. Pete was able to answer all my questions and provided additional information about Audi's performance over competitors. I highly recommend choosing Hoffman Audi next time you're in the market for new or used. More

by peter14 Verified Customer Verified Customer

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Great experience The staff could not have been nicer. They all took as much time as I needed to select a car and after my purchase they are still working with me. I h The staff could not have been nicer. They all took as much time as I needed to select a car and after my purchase they are still working with me. I have purchased many cars over the years and I used to hate going to a dealership and being pressured into a car. Not so at Hoffman. Look around and let us answer your questions. The staff were so friendly I'm going back for a visit. Thanks again for a real professional experience. Plus, I love my new car. Patrick McPherson More

by patmac0 Verified Customer Verified Customer

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2018 Q5 lease with Chris Zaino Chris was a pleasure to do business with. He was friendly, patient, and informative. He really helped us find what we were looking for. Bob and Bud we Chris was a pleasure to do business with. He was friendly, patient, and informative. He really helped us find what we were looking for. Bob and Bud were also very helpful managers. We really enjoyed our experience, thank you. More

by lhovagim87 Verified Customer Verified Customer

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