Robert Czaplicki
Robert Czaplicki at BMW of Ocala
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Robert Czaplicki

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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5.0
99 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

26 yrs, 9 mos

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

99 Reviews

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99 Reviews of Robert Czaplicki

August 29, 2024

Dealership Rating
Employee Rating

For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve More

by Alicia & Mike
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you for such a fantastic review! We’re thrilled to hear that your experience at our BMW center exceeded your expectations. It’s wonderful to know that from the moment you walked in to the detailed inspection video, every aspect of our service made a positive impression. We’re especially pleased that Wheatley and our team contributed to making your visit memorable. We can’t wait to welcome you back and appreciate you sharing your experience with friends. If you need anything in the meantime, feel free to reach out!

August 23, 2024

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Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process. More

by PR
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Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth experience from start to finish. Providing timely updates and ensuring a seamless process is important to us, so it's great to know we hit the mark. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again!

August 20, 2024

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Great service, beautiful waiting area and lots of things to snack on. Service tech was very helpful on taking care of my problem. More

by Jerrywmadden
Service Price Transparency
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Recommend Dealer
Yes
Aug 21, 2024

BMW of Ocala responded

Thank you for your feedback! We're delighted to hear that you enjoyed our waiting area and the variety of snacks we offer. It's great to know that our service tech was able to assist you effectively with your issue. We look forward to welcoming you back for any future needs!

August 14, 2024

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Car runs great, Robert was especially helpful, I will definitely deal with the dealership and Robert again! More

by jestep0215
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Recommend Dealer
Yes
Aug 15, 2024

BMW of Ocala responded

Thank you for your feedback! I’m thrilled to hear that your car is running great and that Robert provided exceptional help. We’re delighted that you had such a positive experience and look forward to working with you again in the future. If you need anything else or have any questions, don’t hesitate to reach out.

August 14, 2024

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Dependable service at a stressful time, which is greatly appreciated. My 2010 BMW 335i was experiencing significant problems starting. My service advisor Rob Czaplicki went over all of my concerns in deta More

by eguy
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Recommend Dealer
Yes
Aug 14, 2024

BMW of Ocala responded

Thank you so much for your kind words! I’m glad to hear that Rob was able to make a stressful situation more manageable and provided you with dependable service. It’s great to know that he kept you informed, arranged transportation, and ensured your car was thoroughly tested and well taken care of. We strive to offer the best service possible, and it’s wonderful to hear that you feel confident bringing your car to us. If you need anything else or have further concerns, don’t hesitate to reach out.

August 10, 2024

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Excellent service department and personnel! They keep us informed and updated as the work was progressing. More

by blake.isaacson
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

Aug 12, 2024

BMW of Ocala responded

Thank you for your positive review! We’re glad to hear that our service department provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we’re pleased that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 10, 2024

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The service representatives are very professional and knowledgeable. They go beyond what you would expect from a service department. More

by Frankrob3.fr@gmail.com
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2024

BMW of Ocala responded

Thank you for your wonderful feedback! We’re delighted to hear that our service representatives impressed you with their professionalism and knowledge. It’s great to know they exceeded your expectations. If you ever need anything further, please don’t hesitate to reach out. We look forward to assisting you again!

August 08, 2024

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excellent service, very professional staff. in particular my assistant Robert, thank you make my service experience a pleasure thanks More

by solomtm
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sheik Bakhsh

Aug 12, 2024

BMW of Ocala responded

Thank you for your wonderful review! We’re glad to hear that you had an excellent service experience and that Robert made it especially enjoyable. We’ll be sure to pass along your thanks to him. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

August 05, 2024

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Employee Rating

BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2024

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 03, 2024

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Great customer service. Always have a great experience at this dealership. Took my car for service and they never disappoint. More

by Jen
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Recommend Dealer
Yes
Aug 06, 2024

BMW of Ocala responded

Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with us and that our service team continues to meet your expectations. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to serving you again!

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