Robert Czaplicki

I had an appointment at 8:30am for an oil change & requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle an requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle and left after making it very clear that I needed my car as soon as possible. Around 2:00pm I made multiple calls to try to find out the status of my vehicle and finally I received a text saying my car would be available for pick up between 4:00-5:00pm. They did not put on a new set of tires and all that they completed in the 8 1/2 hours that they had my vehicle was an oil change. I do not recommend using this dealership and I will take my business elsewhere. More

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Best Service expert I ever had, gets things done and uses his expertise to gauartee satisfaction with repairs. As for the Dealership the Management must be trying to discourage sales and service, at everytim his expertise to gauartee satisfaction with repairs. As for the Dealership the Management must be trying to discourage sales and service, at everytime I am in there they monitor how maby cookies and crackers my Grand Children are allowed to have. I maent stop what their doing and sit in the customer lounge watching. And the web page for selecting the car and More

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Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!! Employees are knowledgeable, courteous, helpful with a smile.!! More

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For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conversation with Wheatley our Sales Agent, to the impeccable waiting area with well stocked treats, to the professionalism of the level of service was beyond expectations. In addition the inspection video raised the level of trust and comfort to the whole experience. We can’t wait to share this experience with friends nor can’t wait to return. More

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Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process. vehicle. Timely updates provided at evey step of the process. More

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Great service, beautiful waiting area and lots of things to snack on. Service tech was very helpful on taking care of my problem. to snack on. Service tech was very helpful on taking care of my problem. More

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Dependable service at a stressful time, which is greatly appreciated. My 2010 BMW 335i was experiencing significant problems starting. My service advisor Rob Czaplicki went over all of my concerns in deta appreciated. My 2010 BMW 335i was experiencing significant problems starting. My service advisor Rob Czaplicki went over all of my concerns in detail, so I had the added benefit of getting some minor fixes accomplished in the same visit. He kept me informed, ensured I had transportation to and from the dealership, did two extensive test drives to confirm all was well, and even worked to save me some money where possible. I feel confident bringing my car here. More

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Car runs great, Robert was especially helpful, I will definitely deal with the dealership and Robert again! definitely deal with the dealership and Robert again! More

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Excellent service department and personnel! They keep us informed and updated as the work was progressing. They keep us informed and updated as the work was progressing. More

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The service representatives are very professional and knowledgeable. They go beyond what you would expect from a service department. knowledgeable. They go beyond what you would expect from a service department. More

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