Robert Buchanan

Criswell is a very professionally ran establishment. James, the sales representative, did a fantastic job providing a smooth car buying experience. He thoroughly answered all of my questions, engaged in James, the sales representative, did a fantastic job providing a smooth car buying experience. He thoroughly answered all of my questions, engaged in meaningful conversation and was extremely courteous when I went to the wrong dealership and ended up arriving 45 minutes past the scheduled appointment time. More

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We spoke to James on the phone before our visit even then we could tell he was very respectful and punctual. From the moment we walked in he was kind, thorough and helpful. The personalized test drive was un we could tell he was very respectful and punctual. From the moment we walked in he was kind, thorough and helpful. The personalized test drive was unlike any others I’ve experienced. All of the Criswell Maserati- Alfa Romeo staff provided an elevated experience that took the hassle out of car buying. I went in to explore but left with a car. If you want an excellent car buying experience with a luxury vehicle to match this is a must. More

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Great dealership! I had a wonderful experience! Highly recommend these guys if you want a beautiful car! I had a wonderful experience! Highly recommend these guys if you want a beautiful car! More

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This is my 2nd time (back to back) working with Karifa at Criswell. I had great buying experience, which is a understatement. The entire sales team worked together and treated me like an old friend (big shou Criswell. I had great buying experience, which is a understatement. The entire sales team worked together and treated me like an old friend (big shout out to sales manager Rob). All my questions and concerns were answered and addressed with honesty and with transparency - I know, because I am an educated buyer and I do my own due diligence. Alfa Romeo is a unique brand, and I was treated with unique and pleasant experience. If anyone looks to buy Alfa Romeo/Maserati, go see Karifa and visit Criswell. I recommend them to anyone. More

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5 star experience from beginning to end. James was responsive and professional making process of getting new car seamless. He showed me multiple options and was a pleasure to work with. Wi James was responsive and professional making process of getting new car seamless. He showed me multiple options and was a pleasure to work with. Will return and recommend More

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I recently had the pleasure of working with Krystie, James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excel James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excellent service truly stood out and made my experience at the dealership a memorable one. I would highly recommend this dealership to anyone in the market for a new vehicle. Thank you for your outstanding service! More

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We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More

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I’ve purchased a lot of cars in my time but I’ve never had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the aspects of buying a car that you generally don’t really think about. Krystie she made the experience go extremely smoothly and was very thoughtful to get me the program that I was looking for. I would definitely consider buying a car wherever she works. More

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My first contact with James Tan was via a text message he sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm th sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm that the car had the many outstanding options listed. He was very respectful and suggested that I come to see the car and do a test drive. I was very busy during the following two weeks, but after a gentle reminder from Robert Buchanan, General Manager of the Criswell Maserati dealership, I made an appointment with James Tan to see the car. He took the time to explain many of the car’s features and to answer my questions, after which he gave me the opportunity to test drive it. The car appeared to be in excellent condition. I researched the price of similar cars and used this as a basis for a reasonable offer, which was promptly accepted. The next day, we went through the formalities of the sale, and I drove away with a superb car at a very good price. I was very pleased with my interaction with James Tan, and I liked his polite, no-pressure style. More

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My son and I had a great experience working with James Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my mes Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my messages throughout our negotiations. More

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