Robert Buchanan

I am so thrilled to share my experience at Criswell Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with wa Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with warmth and professionalism that set the tone for a truly wonderful experience. Not only did the staff at Criswell Maserati demonstrate unparalleled expertise and knowledge about their vehicles, but they also went above and beyond to ensure that I found the perfect car to suit my needs. Their honesty and transparency throughout the entire process were truly commendable, making me feel confident and secure in my decision. One of the most impressive aspects of my experience was the speed at which they worked to get me into my new vehicle. From test driving to finalizing the paperwork, the team at Criswell Maserati worked efficiently and tirelessly to ensure that I was able to drive off the lot in my dream car in no time. Overall, my experience at Criswell Maserati was nothing short of exceptional, thanks to their outstanding service, honesty, and dedication to providing a top-notch experience for their customers. I highly recommend Criswell Maserati to anyone in search of a luxury car and a dealership that truly values customer satisfaction. More

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Karifa was excellent through the entire process. He was very responsive and had answers to all my questions. It was a wonderful experience working with him and the staff at Criswell. He was very responsive and had answers to all my questions. It was a wonderful experience working with him and the staff at Criswell. More

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Karifa has been an excellent salesperson to work with you. Always responsive and polite. We especially appreciate his positive attitude and hospitality. you. Always responsive and polite. We especially appreciate his positive attitude and hospitality. More

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Criswell is a very professionally ran establishment. James, the sales representative, did a fantastic job providing a smooth car buying experience. He thoroughly answered all of my questions, engaged in James, the sales representative, did a fantastic job providing a smooth car buying experience. He thoroughly answered all of my questions, engaged in meaningful conversation and was extremely courteous when I went to the wrong dealership and ended up arriving 45 minutes past the scheduled appointment time. More

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We spoke to James on the phone before our visit even then we could tell he was very respectful and punctual. From the moment we walked in he was kind, thorough and helpful. The personalized test drive was un we could tell he was very respectful and punctual. From the moment we walked in he was kind, thorough and helpful. The personalized test drive was unlike any others I’ve experienced. All of the Criswell Maserati- Alfa Romeo staff provided an elevated experience that took the hassle out of car buying. I went in to explore but left with a car. If you want an excellent car buying experience with a luxury vehicle to match this is a must. More

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Great dealership! I had a wonderful experience! Highly recommend these guys if you want a beautiful car! I had a wonderful experience! Highly recommend these guys if you want a beautiful car! More

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This is my 2nd time (back to back) working with Karifa at Criswell. I had great buying experience, which is a understatement. The entire sales team worked together and treated me like an old friend (big shou Criswell. I had great buying experience, which is a understatement. The entire sales team worked together and treated me like an old friend (big shout out to sales manager Rob). All my questions and concerns were answered and addressed with honesty and with transparency - I know, because I am an educated buyer and I do my own due diligence. Alfa Romeo is a unique brand, and I was treated with unique and pleasant experience. If anyone looks to buy Alfa Romeo/Maserati, go see Karifa and visit Criswell. I recommend them to anyone. More

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5 star experience from beginning to end. James was responsive and professional making process of getting new car seamless. He showed me multiple options and was a pleasure to work with. Wi James was responsive and professional making process of getting new car seamless. He showed me multiple options and was a pleasure to work with. Will return and recommend More

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I recently had the pleasure of working with Krystie, James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excel James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excellent service truly stood out and made my experience at the dealership a memorable one. I would highly recommend this dealership to anyone in the market for a new vehicle. Thank you for your outstanding service! More

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We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More

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