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Robert Basile
Robert Basile at Thomas Nissan of Joliet

Robert Basile | Page 2

Service Writer

Thomas Nissan of Joliet

1427 North Larkin Avenue
Joliet, IL 60435

4.6
13 Reviews
4.6

13 Reviews

Write a Review

13 Reviews of Robert Basile

October 24, 2026

Dealership Rating
Employee Rating

Fast check in process. Easy online scheduling. Nice people and nice updates while my vehicle was serviced. More

by cherokeesteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2026

Thomas Nissan of Joliet responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Thomas Nissan of Joliet are glad to have you as a customer.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the 5-star review! We're glad to hear scheduling was easy, check-in was quick, and Robert kept you updated throughout your service visit. We know how important your time is, and we appreciate you choosing Thomas Nissan of Joliet. We look forward to seeing you again!

October 23, 2026

Dealership Rating
Employee Rating

They were very friendly and professional, treated me like a family member. They even washed my car for me. I'm disabled They didn't even know how much that helped me. Thankyou Thomas Nissan. Edward Wor More

by eworthington19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gain

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Oct 23, 2026

Thomas Nissan of Joliet responded

We’re glad you felt like part of the family during your service visit. Knowing that the extra car wash helped you so much means a lot to us. Let us know anytime we can assist with your Nissan Cube.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the wonderful 5-star review, Edward! Your kind words mean a lot to us. We're glad Robert, Brian, and our service team made you feel like family. It's the little things that can make a big difference, and we're happy to hear that washing your car made your visit a little easier. We truly appreciate your business and thank you for being part of the Thomas Nissan of Joliet family. We look forward to seeing you again!

October 23, 2026

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Employee Rating

The service manager is very rude and NOT in the least bit kind or helpful More

by tlowry58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 23, 2026

Thomas Nissan of Joliet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for sharing your feedback. I'm disappointed to hear that your experience with our service department did not meet your expectations. Every customer deserves to be treated with respect and professionalism, and that's something we take seriously at Thomas Nissan of Joliet. I would appreciate the opportunity to speak with you personally, better understand what happened, and see what we can do to make things right. Please feel free to contact me directly at the dealership. Joe Segreti General Manager Thomas Nissan of Joliet

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