Robert Barber

TOLD NOTHING but LIES… Recently bought a used car from sales associate, Robert Barber, and was assured the car was in perfect working order/condition… and that it was covered by a 3-month/3000-mile full c sales associate, Robert Barber, and was assured the car was in perfect working order/condition… and that it was covered by a 3-month/3000-mile full coverage warranty to ease my mind (their finance person also confirmed this 3 mo/3k mile warranty)… but after buying the car and taking it to my local dealer (for a recall part that needed to be replaced) they informed me that the water pump and also the oil cooler were both leaking and needed to be replaced (over $8000 in repairs) … mind you this is less than a week of owning this car… I called Robert about this issue (asking about their warranty on this recent purchase) and he told me he mistakenly told me that it was a full coverage warranty but instead it only covered the “drivetrain” and because neither of those issues were a drivetrain issue there was nothing they could do (so essentially it seems to me that he and the finance guy lied to me about my warranty in order to “sweeten” the deal on the car, hoping nothing would be found wrong with it until after their 3 month “promise”). So I went into Hill Country Honda the next day and spoke to the manager (Scott) about my issues about my car and about how they misrepresented the warranty to me during my purchase… and although he was very nice and understanding about my issues (even said he would get his service manager in touch with me to help me out and get “things sorted” so that I was happy with my purchase) … well, that never happened (I sent 2 follow up emails and left a voicemail for Scott and never heard back from him or anyone) … so now I’m stuck with a car that needs thousands of dollars of very necessary work (ie coolant and leaking oil issues) and I’ve only had this car for a week… DO NOT believe their sales or finance people when they tell you that their cars are in great condition and that they come with a 3-month / 3000-mile warranty that covers the entire car… It’s a lie. More

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