Robert Avery

I would not trust this dealership to give water to a dog, let alone purchase a vehicle or have a service a vehicle of mine. Nor would I trust them to work with anyone else! This dealer is what gives dealer let alone purchase a vehicle or have a service a vehicle of mine. Nor would I trust them to work with anyone else! This dealer is what gives dealerships a bad reputation! Dishonest Liars Deceptive Unethical Unfair Practices How many ways can it be said NOT to trust this dealership ?!?! Especially if you are a WOMAN !!!! More

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The car wasn’t even ready with the accessories installed that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can under that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can understand that part, but to have your sales manager tell me the price of the vehicle increased and trying to add the accessories back and excluding the fact that my trade-in was worth more as well was inexcusable. Then to try to add $500 to it was unacceptable. Bottom line is TOK reneged on the agreement from March. It also took multiple emails and phone calls just to get my deposit back. This was one of the worst buying experiences I have ever been a part of. More

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Bob was great, friendly and gave great advice Bob was very helpful and honest, gave us good direction, very friendly! Introduced us to his son that also works there in sales, must be a great place Bob was very helpful and honest, gave us good direction, very friendly! Introduced us to his son that also works there in sales, must be a great place to work! More

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Service on Rav-4 Appointment was on time & quickly & efficiently completed. We have been pleased with the service we have always received at the Knoxville Toyota plac Appointment was on time & quickly & efficiently completed. We have been pleased with the service we have always received at the Knoxville Toyota place of business. More

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Fast service I've always been pleased with the Toyota cars, their reliability and the service. I recommend these cars to family and friends especially because of I've always been pleased with the Toyota cars, their reliability and the service. I recommend these cars to family and friends especially because of the car's reliability. More

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Came in for service on one Prius (2009) and left with two. We have been extremely satisfied with the 2009 Prius we bought new in 2009 at Toyota of Knoxville. We have had it serviced every 5000 miles and have b We have been extremely satisfied with the 2009 Prius we bought new in 2009 at Toyota of Knoxville. We have had it serviced every 5000 miles and have been very pleased with their excellent service and always a free car wash. With 220,000 miles it has never let us down. While it was being serviced we decided to kill time, have a couple coffees, and take a look at what a new Prius looked like. Bob Avery saw us walking around and offered to help us. He knew we were there to get our car serviced and just killing time. It was a rainy day so we were going to confine our selves to just looking at what was inside. While chatting with Bob, Linda mentioned she liked the Prius four we were looking at but didn't care for the color of the interior. Bob said he'd check and see if they had one with the color combo she wanted to see. A few minutes later he was out in the rain and drove a matching one into the dry staging area so we didn't have to get wet. He did this several times till we came up with the color combo we liked for the Prius four. By this time John Forsythe called us to let us know our car was ready so I went back to service to pay. Looking over the written report on the overall status of the car he reported they had found all was well but the engine air filter should be replaced. I thanked him and gave him the go ahead to replace it. As anyone who has met Bob can tell you he has the gift to gab, knows his product, and wants to please yet not pushy. As you guessed he made us a deal that we couldn't refuse. After all was done he had one additional little surprise. Though the car didn't come with a cargo net he was ordering one for us as Linda had earlier mentioned she wished it came with one. Next day he called to follow up and see if we had any questions now that we had driven the car and to let us know he had the net for us. More

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New 4Runner - First Toyota Team was easy to work with, not pushy, patient at my pace, strong vehicle knowledge. Had the car 1 week, and happy I went this route. Bob and staf Team was easy to work with, not pushy, patient at my pace, strong vehicle knowledge. Had the car 1 week, and happy I went this route. Bob and staff that I worked with was great, exceptional experience. More

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Easiest deal I’ve ever worked Toyota Knoxville was by far the easiest dealer I’ve ever worked with. The entire process was smooth and I would recommend them to anyone looking for Toyota Knoxville was by far the easiest dealer I’ve ever worked with. The entire process was smooth and I would recommend them to anyone looking for a new Toyota. More

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